cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
What’s new: end-to-end encryption, Replay and Dash updates. Find out more about these updates, new features and more here.

Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

There was an error completing payment

There was an error completing payment

JLNFBDO
New member | Level 2
Go to solution

Have tried to upgrade from the free version to Dropbox plus and keep getting the error message above.  Have tried four devices, three browsers and two credi cards - same message.

Anyone have any ideas?

Dave

13 Replies 13

y2kristy
New member | Level 2
Go to solution

Hello..the same has happened to me. My membership was canceled since november/december, and I haven't been able to pay since then. I do have funds, and just paid something through amazon, and everything worked fine. But not with you guys. Tried trhough chrome and safari. Have done everything, but has not worked. Hope you can help me, thanks. 

Walter
Dropbox Staff
Go to solution

Sorry to hear that @y2kristy - may I reach out via email to your Dropbox associated address to work on this together? 


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join

y2kristy
New member | Level 2
Go to solution

Yes please!

Walter
Dropbox Staff
Go to solution

I just sent did Kristy - thanks for the swift confirmation. 

Take a look at my message (ticket with ID: 8921767) and we'll take it from there.

Thanks!


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Walter Dropbox Staff
  • User avatar
    y2kristy New member | Level 2
What do Dropbox user levels mean?