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Re: error with downloading from shared links

Level 4
i dont know if it is domain problem because i can access same shared link with mobile. only with computer it doesn’t work.
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https://dl.dropboxusercontent.com link not working

Level 2

스크린샷 2019-01-21 오전 10.27.16.png 

https://dl.dropboxusercontent.com/s/zjrvieb25q4ql77/manifest.plist 

링크가 열리지 않습니다 .

확인 부탁드립니다 

감사합니다.

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Re: https://dl.dropboxusercontent.com link not working

Dropboxer
Hey @supersons, currently, we don’t offer support in Korean, but I’d be more than happy to help!
 
Could you please first try switching browsers, using incognito, and ensuring that you’re not running any browser extensions? 
 
If you’re still having trouble previewing the shared link, I’d recommend checking back with the sender to see if they changed anything from their end regarding either the link or file in question.
 
Let me know of any updates!



Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: error with downloading from shared links

Dropboxer

Hi all,

Dropbox support became aware of some South Korean users being unable to download files from Dropbox shared links last Friday. We're currently investigating the issue to find out what the root cause is and how we can resolve the problem. I'll update here once I have more information, thank you for your patience.

Frank 

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Re: https://dl.dropboxusercontent.com link not working

Level 2

Dear Lusll

I'm in same problem...

I changed browser and disable all browser extension (chrome)

but still can't download files on dropbox.

browser error msg is that  'ERR_CONNECTION_REFUSED'

it works well on iphone5&safari&LTE but not work on iphone6

this problem was reported from 2days ago(I shared the link from 10month ago...)

need your help

 

 

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Re: https://dl.dropboxusercontent.com link not working

Dropboxer

Sorry to hear that, @jmoh

Just to clarify, when you mention that you've tried this on a Safari browser, do you mean through the same computer that you're getting this error? 

Could you also let me know how large the content that you're trying to download is, as well as sending me a screenshot of the error message (without any personal info) that you're seeing?

Thanks in advance!




Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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dl.dropboxusercontent.com is unavailable

dropbox share link is unavailable like "dl.dropboxusercontent.com" 

please talk to me why this problem has been ocurred

thank you 

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Re: https://dl.dropboxusercontent.com link not working

Level 2

Dear Lusll

No safari browser on my desktop (checked chrome/firefox/IE11)

strangely, works well on my coworker's desktop

 

I don't attached screenshot as there is a just message and it is korean too...

- PC chrome (ERR_CONNECTION_REFUSED ... check your internet, proxy blahblahblah) network is fine.

- iPhone safari (can't access dl.dropboxusercontent.com)

* clearly I checked this error on my desktop & phone on yesterday(2019.01.21)

   and we uploaded two files ipa(3M) and plist(1KB)

are you update or change your server, firewall ... ??

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Re: https://dl.dropboxusercontent.com link not working

Dropboxer
Thanks for the swift reply, @jmoh
 
Could you please clarify if you’re trying to upload or download content to or from the website? Also, could you try clearing your browser’s cache, as well as restore your browser to its default settings
 
Let me know how it goes!



Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
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Re: https://dl.dropboxusercontent.com link not working

Level 4

I'm in same problem, too. I was using the link very well before last friday.
Below test download link shows same message(ERR_CONNECTION_REFUSED).

https://dl.dropboxusercontent.com/s/7a2i157hjbcluxh/ShareTest.txt

And the link doesn't work on PC, iPhone6+, Galaxy Note8, LG V20 on WIFI.
But the link works on iPhone6+, Galaxy Note8, LG V20 on LTE.

Someone says it doesn't work on KT(Korea Telecom?) DNS.
B
ut it works on Google DNS. It seems to be clue of this phenomenon.

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Unable to access dl.dropboxusercontent.com in South Korea
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