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Unable to access shared folder

A website created a folder to allow members to access files they paid for. A link was sent but came up as "does not exist". They resent it but it only took me to "Get Dropbox Paper". We have tried several browsers but no success. Any advice would be appreciated.

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Dropboxer

Re: Unable to access shared folder

Hey there (@febsr), I’ve made sure to run a search on our system on my end, I’ve located the latest ticket you’ve submitted & I can see that you’re in an open discussion with my colleague there. I’ve made sure to include a copy of your comments, so that they take them into consideration in their next reply. Please include all additional questions you may have on that discussion, as they have direct access to your account on our tools. 
 
In any event, I hope that this gets resolved soon for you & I’m always here in case you’d need further assistance in any way, just keep me updated in your next message & I’ll do my best to check back with you. Cheers! 



Jane
Community Moderator @ Dropbox
https://dropbox.com/support


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Level 5

Re: Unable to access shared folder

Thanks for all the help. After chatting with support, we solved the problem. it seems it was a matter of permissions. Impressed with how quickly support responded.

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2 Replies
Dropboxer

Re: Unable to access shared folder

Hey there (@febsr), I’ve made sure to run a search on our system on my end, I’ve located the latest ticket you’ve submitted & I can see that you’re in an open discussion with my colleague there. I’ve made sure to include a copy of your comments, so that they take them into consideration in their next reply. Please include all additional questions you may have on that discussion, as they have direct access to your account on our tools. 
 
In any event, I hope that this gets resolved soon for you & I’m always here in case you’d need further assistance in any way, just keep me updated in your next message & I’ll do my best to check back with you. Cheers! 



Jane
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please mark it for some Kudos below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
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Level 5

Re: Unable to access shared folder

Thanks for all the help. After chatting with support, we solved the problem. it seems it was a matter of permissions. Impressed with how quickly support responded.

Reply
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