So i joined the community because i am interested in the Super User program, and to join the super user program i must be part of this community for 4 months, AND reach a certain community level. How does one climb the levels in the community?
It's all a "reward" system for relying on the customers to do the support job of the software company, it's just that there's no real reward. As a business customer, I do find that their support team is more responsive when we have a problem, but let's face it, if it were a simple issue, we'd probably be able to address it ourselves. Usually when we call in, the issue has to be escalated, delaying resolution by several days (or longer). DB isn't the only company that does this... most of them do, but it's just not a practical model, asking users to support a software product or platform that we pay to use. If I wanted to be a software support technician, I'd have made a different career choice. I couldn't care less what level I'm at, because if my level gets too high, it would be an indication that I'm not doing my real job.