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Level 5

Why am I constantly getting prompts about Dropbox with links to the help center on my computer?

I don't use dropbox and I am constantly getting pop-up tabs from https://www.dropbox.com/help. I've muted this site and blocked you, but you're still somehow getting through. I fully intend to delete this account as soon as I get an answer. How do I end your spam stream?

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Level 5

Re: Help Center Pop-up tab

Dealt with the bug I think. Recently did a factory restart of my computer and a program that offers 20gb of Dropbox space with the computer must have been producing these pages. I uninstalled and haven't seen these pages since. Appreciate the quick responses though. 

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11 Replies
Super User II

Re: Help Center Pop-up tab

Can you share a screengrab of the popups?

I have to be honest and say I've never EVER seen anything like this before.

 


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Dropboxer
Dropboxer

Re: Help Center Pop-up tab

Hi there, we’re sorry to hear about this. What pop-ups are you referring to on the help center page? 
 
Are they chat windows, other search terms? Any screenshots of this would help for us to check it out on our end!



Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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Level 5

Re: Help Center Pop-up tab

Dealt with the bug I think. Recently did a factory restart of my computer and a program that offers 20gb of Dropbox space with the computer must have been producing these pages. I uninstalled and haven't seen these pages since. Appreciate the quick responses though. 

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Level 5

Re: Help Center Pop-up tab

The pop-up would produce two new tabs for just the help center home page: https://www.dropbox.com/help. Pretty weird, but I think it's dealt with. 

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Dropboxer
Dropboxer

Re: Help Center Pop-up tab

Aah, you probably bought a recent Dell device! They do offer 20 GB quota if you sign in with the program already on the computer. 
 
 
Glad to hear you found out what was causing the pop-ups. Have a great weekend!



Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Why am I constantly getting prompts about Dropbox with links to the help center on my computer?

Hey, thank you so much. I was having the same problem after restarting my computer. I think it's some shady bull on dropbox's end but that's just my opinion. This helped.
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Level 2

Re: Help Center Pop-up tab

Hello there.  I have the same problem: when I access Microsoft Edge, two Drop Box Help Center tabs open up.  I do use dropbox, so I don't want to get rid of it on my computer.  But these tabs "popping-up" is super annoying.

 

[image removed]

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Dropboxer
Dropboxer

Re: Help Center Pop-up tab

Hi there, it looks like you’ve got an app with the old Dropbox logo in your task bar.

Could you check if this is the installation for an older version of Dropbox? What happens when you click it?



Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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Level 2

Re: Help Center Pop-up tab

Hi Jay.  Here is a screenshot of what I get when I click the Dropbox logo at the bottom of my screen  I have just ignored this as I already have an accont and usually access files I am sharing with others through links in our emails... Maybe this is the probelm? slightly smiling face

 

[image removed]

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