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Re: Windows 7 Event Viewer Error "Failed to connect to the driver: (-2147024894)"

Windows 7 Event Viewer Error "Failed to connect to the driver: (-2147024894)"

Kester
Collaborator | Level 8
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Onthe last few startups of my Windows 7 desktop, the EventViewer has shown the following error  and subsequent information logs as the error is corrected by Windows:

 

Record Number: X 95916
Log Type: Application
Event Type: Error
Source: DbxSvc
Category: 3
Event ID: 320

Failed to connect to the driver: (-2147024894) The system cannot find the file specified.
--------------------------------------------------------------------------------
Record Number: 95931
Log Type: Application
Event Type: Information
Source: ESENT
Category: 3
Event ID: 300

Windows (2500) Windows: The database engine is initiating recovery steps.
---------------------------------------------------------------------------------
Record Number: 95932
Log Type: Application
Event Type: Information
Source: ESENT
Category: 3
Event ID: 301

Windows (2500) Windows: The database engine has begun replaying logfile C:\ProgramData\Microsoft\Search\Data\Applications\Windows\MSS.log.
---------------------------------------------------------------------------------
Record Number: 95933
Log Type: Application
Event Type: Information
Source: ESENT
Category: 3
Event ID: 302

Windows (2500) Windows: The database engine has successfully completed recovery steps.
--------------------------------------------------------------------------------
Record Number: i 95915
Log Type: Application
Event Type: Information
Source: DbxSvc
Category: 2
Event ID: 258

Pipe server thread started.

--------------------------------------------------------------------------------

It seems as if the Dropbox service may be trying to start too soon as, after the initial error, Windows seems to be able to correct the problem and everything works correctly.  This is a very recent happening and I cannot relate the change to any system changes.  Is there anything I can do to stop the error - if I didn't regularly check the Event Viewer I would be none the wiser so perhaps I'm being too sensitive.

 

Thanks.

254 Replies 254

Jiggs
Helpful | Level 5
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Thanks @aragornii, I've enabled it now.

ChinoSteve
Explorer | Level 4
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I am getting this error / event every second

dropbox is not set to start with windows

Dropbox is disabled in services

Dropbox is not in task manager

This makes it hard to see any other events

Kester
Collaborator | Level 8
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Hi ChinoSteve,

 

Just to be sure I've not misunderstood you and apologies if I have,  have you disabled the dbxsvc service because this is the service causing the Event Viewer problem.  Other Dropbox items in services should be left alone.  If you have not disabled the dbxsvc but disabled the other Dropbox items, this could account for the Event Viewer problem continuing, Dropbox not starting with Windows and Dropbox not appearing in the Task Manager.

joex
Helpful | Level 5
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I've been seeing the same event "Failed to connect to the driver: -2147024894, retrying in 1000 milliseconds" being recorded in the Application Windows Log every second.  I've enabled the early release feature and DropBox has been updated to a later release 30.3.15. Now I see "Failed to connect to the driver: -2147024894, retrying in 60000 milliseconds" which is a little more sensible but still filling up the log with so many messages that it makes it hard to see any others - and more importantly I will miss any message from another application since the log will eventually fill up and start deleting the oldest messages.  The weird part though is I don't have the service running and I have exited the application. I still get these messages so where are they coming from? Also when I do have the app running I see three copies of Dropbox.exe *32 running in Windows Task Manager. Is that normal?

 

UPDATE: Just found out there was another DropBox.exe running as SYSTEM. I was logged on a normal account so when I switched WIndows Task Manager to show all processes I saw the extra one. Killing that should stop the messages.

 

 

Tom W.40
Helpful | Level 5
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I'm having the same problem as others, this event repeating in the Application event log every second.   Stopping the service stops the messages, but what is causing the failure to connect to the driver?

 

 

Log Name: Application
Source: DbxSvc
Date: 7/5/2017 9:18:54 PM
Event ID: 320
Task Category: (3)
Level: Information
Keywords: Classic
User: N/A
Computer: home
Description:
Failed to connect to the driver: -2147024894, retrying in 1000 milliseconds

Kester
Collaborator | Level 8
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Hi Tom W.40,

 

I guess the cause of the problem is sloppy coding somewhere along the line but the problem is made more frustrating by the indifference shown by the developers who rarely post in this thread even though they must be very much aware of the feelings of users.  Users might be happier if Dropbox were more open and shared a bit more information about what is really going on - the lack of respect that Dropbox is showing for their users is probably worse than the technical problem itself.  They should remember that this is a Dropbox specific forum and its users would expect Dropbox to be more actively involved.

NickG_UK
Helpful | Level 5
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Why is this marked as "solved"?   I'm still getting this problem in the current version.

joex
Helpful | Level 5
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Good point. It's not solved so can it be flagged accordingly?

 

Kester
Collaborator | Level 8
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Hi NickG_UK,

 

This issue was marked 'Solved' because, when originally the problem was posted at the start of this thread, the issue appeared as an error in the Event Viewer (i.e. with a red marker against the record number in the first column).   The problem was downgraded to 'Information', so no longer showing the red error marker, and as the information log only appeared once when the system booted without any noticeable issues during the Windows session, the thread was marked 'Solved'.  However, relatively recently, the problem has intensified so that it is necessary to disable DbxSvc to stop the Event Viewer information logs (re: the inability to connect to the driver) occurring every second.

 

The word 'Solved' should be removed and perhaps replaced with 'Ongoing' but I, as the initiator of the thread, have not found a way to do this.

ebonato
New member | Level 2
Go to solution

Hi bn,

Seems tha NO ONE sees my post about HOW TO solve connect Driver issue.

As a Senior Developer, I can state this is a common bug about merging code from dev channel to stable channel, as DbxSvc logs which successfully connected to FS Driver.

Need more support?