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Word cannot open the document: user does not have access privileges

Level 2

 I have been using dropbox to store and access microsoft documents on my mac for months but out of nowhere this morning when I clicked to open a document I was told 'Word cannot open the document: user does not have access privileges'. I created the document so I don't see why there would be an issue. Does anyone have advice on how to fix this? Thank you

 

4 Replies

Re: Word cannot open the document: user does not have access privileges

Dropboxer

Hey there @Dolphin_R  - sorry to hear about this.

Can you please send me a screenshot of the exact error mesage you get so I can investigate further?

While you're at it, what is the desktop app on your computer stating at the moment? Is it 'Up to date' or still syncing

Any additional information you can provide will be much appreciated!

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Word cannot open the document: user does not have access privileges

Level 2

Screen Shot 2019-04-23 at 16.17.38.png

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Re: Word cannot open the document: user does not have access privileges

Level 2

Thanks Walter. I have uploaded the screenshot. I am not sure about the status of the App (I just access it via Finder menu). Thanks for any advice. 

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Re: Word cannot open the document: user does not have access privileges

Level 2

Resolved it with a restart. Thanks again

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Word cannot open the document: user does not have access privileges
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