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Known issues - updated June 18th see more

Error messages

Seeing an error message? Learn what it means and what to do next.

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Cant establish secure internet connection

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FireFox deems your site:Secure Connection Failed

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Bug: Dropbox gnome notifications

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Access denied when clicking on links to Dropbox Community

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Android issues log on

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Upload Error

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Warning with previewing MP3 files

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Cannot Drag and drop files into folders

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"There's a problem completing this task" when restoring files

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Message " the folder is too large to download"

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Unsuccessful Upgrade To Plus

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Dropbox Update installation failed with error 0x800b010e

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70Views
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Using Dropbox to backup iTunes

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Dropbox error - couldn't start Dropbox on Ubuntu

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Your Dropbox is full!

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Last modified by Thursday
81Views
3Replies
Last modified by a week ago
72Views
7Replies
39Views
1Replies
Last modified by 2 weeks ago
24431Views
220Replies

Cannot Drag and drop files into folders

Dropbox Staff Reply Community Expert Reply
Last modified by 2 weeks ago
1176Views
32Replies
Last modified by 3 weeks ago
9981Views
3Replies

"There's a problem completing this task" when restoring files

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Last modified by 3 weeks ago
77Views
2Replies

Message " the folder is too large to download"

Dropbox Staff Reply Community Expert Reply
Last modified by 3 weeks ago
50895Views
120Replies

Unsuccessful Upgrade To Plus

Dropbox Staff Reply
Last modified by 3 weeks ago
125Views
3Replies
Last modified by bhinca 3 weeks ago
115Views
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Dropbox error - couldn't start Dropbox on Ubuntu

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Removal from email mailing list

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Last modified by mufcmothy a month ago
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Can't cut and paste between different documents

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Error 403 preventing email verification

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공유 폴더 충돌

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Error downloading files from dropbox API

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Last modified by 4 hours ago
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Last modified by 6 hours ago
37Views
5Replies

Cant establish secure internet connection

Dropbox Staff Reply Community Expert Reply
Last modified by JeremyL 14 hours ago
50Views
6Replies

FireFox deems your site:Secure Connection Failed

Dropbox Staff Reply Community Expert Reply
Last modified by yesterday
32Views
2Replies

Bug: Dropbox gnome notifications

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Last modified by Wednesday
1021Views
13Replies
Last modified by a week ago
45Views
3Replies

Access denied when clicking on links to Dropbox Community

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Last modified by a week ago
66Views
3Replies

Android issues log on

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Last modified by 2 weeks ago
47Views
1Replies
Last modified by 2 weeks ago
54Views
2Replies

Upload Error

Dropbox Staff Reply
Last modified by 2 weeks ago
69Views
1Replies

Warning with previewing MP3 files

Community Expert Reply
Last modified by 2 weeks ago
515Views
7Replies

Dropbox Update installation failed with error 0x800b010e

Dropbox Staff Reply Community Expert Reply
Last modified by 3 weeks ago
209Views
12Replies
Last modified by 3 weeks ago
85Views
1Replies
Last modified by 3 weeks ago
70Views
2Replies

Using Dropbox to backup iTunes

Dropbox Staff Reply Community Expert Reply
Last modified by 3 weeks ago
1036Views
6Replies

Your Dropbox is full!

Dropbox Staff Reply Community Expert Reply
Last modified by 4 weeks ago
661Views
7Replies
Last modified by 4 weeks ago
85Views
1Replies
Last modified by 4 weeks ago
143Views
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104Views
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Modified column missing in Chrome

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Error message when unzipping a folder

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401: Unauthorized

What it means

A Dropbox server could not fulfill this request

What to do

Check that you are signed in to the correct account, or visit dropbox.com

404: Not found

What it means

The file or folder you’re trying to access wasn’t found at the URL you’ve entered

What to do

First, check the URL of the shared link you’re trying to access. If that doesn’t work, and the file or folder was shared by someone else, contact the file or folder owner.

429: Banned links or file requests

What it means

Shared links and file requests are automatically banned when they generate traffic that exceeds our bandwidth or download limits

  • Basic account limits—20 GB of bandwidth and 100,000 downloads per day
  • Pro and Business account limits: 200 GB per day and unlimited downloads

What to do

Shared links and file requests are banned temporarily (one day for the first time) and will be restored when the ban has expired

439: Too many requests

What it means

Too many files are being downloaded at once

What to do

Try to download your files in smaller batches

507: Insufficient storage

What it means

You are over the Dropbox storage quota.

What to do

You will need to bring your account under quota by moving files out of Dropbox or increasing your storage space.

Error messages

Seeing an error message? Learn what it means and what to do next.

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