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Error messages

Seeing an error message? Learn what it means and what to do next.

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error 500

Expert reply
Last modified by 11-10-2016 02:53:48 PM
9745Views
54Replies
Last modified by joedeschatg yesterday
659Views
7Replies

Job reached maximum retry attempts

Dropboxer reply Expert reply
Last modified by porthos Tuesday
318Views
14Replies

down

Dropboxer reply Expert reply
Last modified by Monday
50Views
2Replies

App authorization

Expert reply
Last modified by Monday
38Views
1Replies

Can't open a file.

Dropboxer reply
Last modified by Monday
47Views
2Replies

Parent window

Dropboxer reply
Last modified by Monday
20Views
1Replies
Last modified by Sunday
27Views
1Replies
Last modified by Saturday
36Views
2Replies

Downloading a folder doesn't work

Dropboxer reply Expert reply
Last modified by ravenmb Friday
654Views
25Replies

Can't connect to Dropbox at all

Dropboxer reply Expert reply
Last modified by Friday
51Views
4Replies

Issue with Excel files

Dropboxer reply Expert reply
Last modified by Friday
1576Views
17Replies
Last modified by Thursday
38Views
1Replies
Last modified by a week ago
96Views
7Replies
60Views
6Replies

Payment Issue

Dropboxer reply
Last modified by a week ago
51Views
1Replies
Last modified by a week ago
1494Views
4Replies

404 error message

Expert reply
Last modified by 2 weeks ago
43Views
1Replies
Last modified by 2 weeks ago
43Views
1Replies

Error 413 from my iPhone

Dropboxer reply Expert reply
Last modified by 2 weeks ago
1727Views
7Replies

Dropbox segfault on Ubuntu

Dropboxer reply
Last modified by 2 weeks ago
87Views
3Replies
Last modified by YellowPoppy 2 weeks ago
3586Views
14Replies

Can't submit ticket

Dropboxer reply Expert reply
Last modified by 2 weeks ago
87Views
4Replies

How do I stop this...

Dropboxer reply Expert reply
Last modified by 2 weeks ago
185Views
5Replies
Last modified by Andrew25 2 weeks ago
64Views
2Replies
Last modified by EmmaNolan289Pc 2 weeks ago
533Views
3Replies

Error (429)

Expert reply
Last modified by 2 weeks ago
1277Views
6Replies
Last modified by 2 weeks ago
482Views
3Replies
9320Views
4Replies

Can't Open File

Dropboxer reply Expert reply
Last modified by 2 weeks ago
70Views
2Replies

Error Code -43

Expert reply
Last modified by 3 weeks ago
120Views
8Replies
Posts
Views
Replies

error 500

Expert reply
Last modified by 11-10-2016 02:53:48 PM
9745Views
54Replies

Job reached maximum retry attempts

Dropboxer reply Expert reply
Last modified by porthos Tuesday
318Views
14Replies

Downloading a folder doesn't work

Dropboxer reply Expert reply
Last modified by ravenmb Friday
654Views
25Replies

Issue with Excel files

Dropboxer reply Expert reply
Last modified by Friday
1576Views
17Replies
Last modified by Thursday
38Views
1Replies

Payment Issue

Dropboxer reply
Last modified by a week ago
51Views
1Replies
Last modified by a week ago
1494Views
4Replies

404 error message

Expert reply
Last modified by 2 weeks ago
43Views
1Replies
Last modified by 2 weeks ago
43Views
1Replies

Dropbox segfault on Ubuntu

Dropboxer reply
Last modified by 2 weeks ago
87Views
3Replies
Last modified by YellowPoppy 2 weeks ago
3586Views
14Replies

Can't submit ticket

Dropboxer reply Expert reply
Last modified by 2 weeks ago
87Views
4Replies

How do I stop this...

Dropboxer reply Expert reply
Last modified by 2 weeks ago
185Views
5Replies
Last modified by Andrew25 2 weeks ago
64Views
2Replies
Last modified by EmmaNolan289Pc 2 weeks ago
533Views
3Replies

Error (429)

Expert reply
Last modified by 2 weeks ago
1277Views
6Replies
Last modified by 2 weeks ago
482Views
3Replies
9320Views
4Replies

Can't Open File

Dropboxer reply Expert reply
Last modified by 2 weeks ago
70Views
2Replies

Error Code -43

Expert reply
Last modified by 3 weeks ago
120Views
8Replies
Last modified by 3 weeks ago
513Views
4Replies
Last modified by Sydney6 3 weeks ago
99Views
2Replies

I am getting Error Messages regularly. Why?

Dropboxer reply Expert reply
Last modified by 3 weeks ago
119Views
3Replies
Last modified by tim4 3 weeks ago
97Views
3Replies
Last modified by gdad1100 3 weeks ago
8702Views
2Replies
108Views
6Replies
Last modified by a month ago
129Views
5Replies
Last modified by a month ago
37871Views
50Replies
Last modified by a month ago
96Views
1Replies
104Views
2Replies
Last modified by JB18 a month ago
358Views
25Replies
Posts
Views
Replies

error 500

Expert reply
Last modified by 11-10-2016 02:53:48 PM
9745Views
54Replies
Last modified by joedeschatg yesterday
659Views
7Replies

down

Dropboxer reply Expert reply
Last modified by Monday
50Views
2Replies

App authorization

Expert reply
Last modified by Monday
38Views
1Replies

Can't open a file.

Dropboxer reply
Last modified by Monday
47Views
2Replies

Parent window

Dropboxer reply
Last modified by Monday
20Views
1Replies
Last modified by Sunday
27Views
1Replies
Last modified by Saturday
36Views
2Replies

Can't connect to Dropbox at all

Dropboxer reply Expert reply
Last modified by Friday
51Views
4Replies
Last modified by a week ago
96Views
7Replies
60Views
6Replies

Error 413 from my iPhone

Dropboxer reply Expert reply
Last modified by 2 weeks ago
1727Views
7Replies
Last modified by 3 weeks ago
63Views
1Replies
Last modified by 3 weeks ago
59Views
1Replies
Last modified by 3 weeks ago
71Views
2Replies
Last modified by 4 weeks ago
78Views
3Replies

Dropbox file sharing error

Dropboxer reply
Last modified by 4 weeks ago
75Views
2Replies
Last modified by 4 weeks ago
96Views
3Replies

Trojan reported

Dropboxer reply
Last modified by 4 weeks ago
200Views
6Replies
54Views
1Replies

destination drive is incompatible with dropbox

Dropboxer reply Expert reply
Last modified by a month ago
129Views
2Replies
Last modified by a month ago
96Views
1Replies

codemeter

Dropboxer reply
Last modified by a month ago
98Views
1Replies
Last modified by a month ago
100Views
1Replies
Last modified by Ghuru42 a month ago
1434Views
6Replies
Last modified by March
134Views
5Replies
Last modified by anammajeed9 March
2777Views
112Replies
Last modified by February
112Views
1Replies

There was a problem completing this request.

Dropboxer reply Expert reply
Last modified by February
209Views
9Replies
Last modified by February
200Views
3Replies

cant add my account

Dropboxer reply
Last modified by February
140Views
3Replies

401: Unauthorized

What it means

A Dropbox server could not fulfill this request

What to do

Check that you are signed in to the correct account, or visit dropbox.com

404: Not found

What it means

The file or folder you’re trying to access wasn’t found at the URL you’ve entered

What to do

First, check the URL of the shared link you’re trying to access. If that doesn’t work, and the file or folder was shared by someone else, contact the file or folder owner.

429: Banned links or file requests

What it means

Shared links and file requests are automatically banned when they generate traffic that exceeds our bandwidth or download limits

  • Basic account limits—20 GB of bandwidth and 100,000 downloads per day
  • Pro and Business account limits: 200 GB per day and unlimited downloads

What to do

Shared links and file requests are banned temporarily (one day for the first time) and will be restored when the ban has expired

439: Too many requests

What it means

Too many files are being downloaded at once

What to do

Try to download your files in smaller batches

507: Insufficient storage

What it means

You are over the Dropbox storage quota.

What to do

You will need to bring your account under quota by moving files out of Dropbox or increasing your storage space.

Error messages

Seeing an error message? Learn what it means and what to do next.