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Error messages

Seeing an error message? Learn what it means and what to do next.

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error 500

Expert reply
Last modified by 11-10-2016 02:53:48 PM
8404Views
54Replies

Cant open file

Dropboxer reply
Last modified by 13 hours ago
91Views
2Replies
Last modified by Shruti 14 hours ago
3Views
0Replies
Last modified by 15 hours ago
212Views
7Replies
Last modified by mhanbildiren yesterday
115Views
16Replies

"Dropbox can't be started"

Dropboxer reply
Last modified by yesterday
33Views
1Replies

Renaming

Dropboxer reply
Last modified by yesterday
19Views
1Replies
Last modified by Susan44 yesterday
21Views
2Replies
Last modified by SneakyPudu Sunday
191Views
2Replies
1247Views
6Replies
Last modified by Sydney6 Sunday
490Views
10Replies

Can't preview pptx files

Dropboxer reply
Last modified by sev1 Friday
438Views
4Replies

erroar 2

Expert reply
Last modified by Friday
24Views
1Replies
Last modified by Thursday
345Views
2Replies
Last modified by PONI184 Wednesday
1771Views
37Replies
Last modified by Sam R.12 a week ago
3010Views
55Replies
Last modified by erkientz a week ago
65Views
4Replies
Last modified by a week ago
38Views
2Replies
4541Views
19Replies

Update word

Expert reply
Last modified by 2 weeks ago
48Views
3Replies
Last modified by Nate_C 2 weeks ago
72Views
2Replies

Corrupt files

Dropboxer reply Expert reply
Last modified by 2 weeks ago
112Views
3Replies
Last modified by Amy R.13 2 weeks ago
194Views
8Replies
11894Views
25Replies
Last modified by 2 weeks ago
79Views
3Replies
47Views
1Replies
Last modified by 2 weeks ago
43Views
1Replies
Last modified by 2 weeks ago
43Views
1Replies
Last modified by 2 weeks ago
44Views
1Replies

.pdf files not opening

Dropboxer reply
Last modified by 2 weeks ago
48Views
1Replies

need admin permission

Dropboxer reply Expert reply
Last modified by 2 weeks ago
139Views
11Replies
Posts
Views
Replies

error 500

Expert reply
Last modified by 11-10-2016 02:53:48 PM
8404Views
54Replies

Cant open file

Dropboxer reply
Last modified by 13 hours ago
91Views
2Replies
Last modified by 15 hours ago
212Views
7Replies
11894Views
25Replies

Error 400

Expert reply
Last modified by Mileu 2 weeks ago
1152Views
4Replies
Last modified by VickyTM 2 weeks ago
1668Views
11Replies

cannot parse response

Dropboxer reply
Last modified by 3 weeks ago
51Views
1Replies
Last modified by Layntjie 3 weeks ago
491Views
8Replies

Error

Dropboxer reply
Last modified by 3 weeks ago
264Views
3Replies
Last modified by iDamonJ 3 weeks ago
9879Views
19Replies
7472Views
56Replies
Last modified by 4 weeks ago
190Views
9Replies
Last modified by a month ago
102Views
1Replies
142Views
4Replies
Last modified by a month ago
247Views
4Replies
Last modified by ChrisL a month ago
29942Views
48Replies
222Views
4Replies
Last modified by a month ago
131Views
1Replies

windows 10

Dropboxer reply
Last modified by amassa a month ago
187Views
5Replies

drop box change my font

Dropboxer reply Expert reply
Last modified by a month ago
1012Views
7Replies
Last modified by a month ago
176Views
2Replies
Last modified by a month ago
8859Views
5Replies

File Requests

Expert reply
Last modified by a month ago
538Views
3Replies

Excel Issue

Expert reply
Last modified by a month ago
232Views
13Replies
Last modified by Mapletech a month ago
391Views
4Replies
Last modified by October
192Views
1Replies
Last modified by October
203Views
2Replies

Cannot make changes to SSO Settings

Dropboxer reply Expert reply
Last modified by October
144Views
3Replies
Last modified by brtbendele October
415Views
12Replies
Last modified by October
153Views
1Replies
Last modified by hakimelek October
122Views
2Replies
Posts
Views
Replies

error 500

Expert reply
Last modified by 11-10-2016 02:53:48 PM
8404Views
54Replies
Last modified by Shruti 14 hours ago
3Views
0Replies
Last modified by mhanbildiren yesterday
115Views
16Replies

"Dropbox can't be started"

Dropboxer reply
Last modified by yesterday
33Views
1Replies

Renaming

Dropboxer reply
Last modified by yesterday
19Views
1Replies
Last modified by Susan44 yesterday
21Views
2Replies
Last modified by SneakyPudu Sunday
191Views
2Replies
1247Views
6Replies
Last modified by Sydney6 Sunday
490Views
10Replies

Can't preview pptx files

Dropboxer reply
Last modified by sev1 Friday
438Views
4Replies

erroar 2

Expert reply
Last modified by Friday
24Views
1Replies
Last modified by Thursday
345Views
2Replies
Last modified by PONI184 Wednesday
1771Views
37Replies
Last modified by Sam R.12 a week ago
3010Views
55Replies
Last modified by erkientz a week ago
65Views
4Replies
Last modified by a week ago
38Views
2Replies
4541Views
19Replies

Update word

Expert reply
Last modified by 2 weeks ago
48Views
3Replies
Last modified by Nate_C 2 weeks ago
72Views
2Replies

Corrupt files

Dropboxer reply Expert reply
Last modified by 2 weeks ago
112Views
3Replies
Last modified by Amy R.13 2 weeks ago
194Views
8Replies
Last modified by 2 weeks ago
79Views
3Replies
47Views
1Replies
Last modified by 2 weeks ago
43Views
1Replies
Last modified by 2 weeks ago
43Views
1Replies
Last modified by 2 weeks ago
44Views
1Replies

.pdf files not opening

Dropboxer reply
Last modified by 2 weeks ago
48Views
1Replies

need admin permission

Dropboxer reply Expert reply
Last modified by 2 weeks ago
139Views
11Replies

403 Forbidden When Downloading Any File

Dropboxer reply Expert reply
Last modified by 3 weeks ago
904Views
8Replies
Last modified by TheSherriff 3 weeks ago
2172Views
107Replies
Last modified by KendalHarr 3 weeks ago
683Views
6Replies

401: Unauthorized

What it means

A Dropbox server could not fulfill this request

What to do

Check that you are signed in to the correct account, or visit dropbox.com

404: Not found

What it means

The file or folder you’re trying to access wasn’t found at the URL you’ve entered

What to do

First, check the URL of the shared link you’re trying to access. If that doesn’t work, and the file or folder was shared by someone else, contact the file or folder owner.

429: Banned links or file requests

What it means

Shared links and file requests are automatically banned when they generate traffic that exceeds our bandwidth or download limits

  • Basic account limits—20 GB of bandwidth and 100,000 downloads per day
  • Pro and Business account limits: 200 GB per day and unlimited downloads

What to do

Shared links and file requests are banned temporarily (one day for the first time) and will be restored when the ban has expired

439: Too many requests

What it means

Too many files are being downloaded at once

What to do

Try to download your files in smaller batches

507: Insufficient storage

What it means

You are over the Dropbox storage quota.

What to do

You will need to bring your account under quota by moving files out of Dropbox or increasing your storage space.

Error messages

Seeing an error message? Learn what it means and what to do next.