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Known issues - updated June 21st see more

Error messages

Seeing an error message? Learn what it means and what to do next.

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Chrome reporting dropbox as an incompatible application

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Last modified by 12 hours ago
54Views
7Replies
Last modified by austinjreid 14 hours ago
27Views
4Replies

Cant establish secure internet connection

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Last modified by 15 hours ago
141Views
8Replies

Problem with Send-to-Kindle on Android 7.0

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Last modified by pawnslinger 19 hours ago
65Views
10Replies

Help Center Pop-up tab

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Last modified by yesterday
67Views
5Replies
Last modified by yesterday
83Views
7Replies
Last modified by yesterday
99Views
5Replies

Can't open a file sent to me via Dropbox

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Last modified by yesterday
235Views
5Replies

FireFox deems your site:Secure Connection Failed

Dropbox Staff Reply Community Expert Reply
Last modified by Sha1 Thursday
71Views
3Replies
Last modified by Wednesday
36Views
1Replies
Last modified by Tuesday
32Views
1Replies
40Views
2Replies
Last modified by a week ago
55Views
2Replies
Last modified by a week ago
92Views
3Replies

Bug: Dropbox gnome notifications

Dropbox Staff Reply
Last modified by a week ago
1031Views
13Replies
Last modified by 2 weeks ago
79Views
7Replies
Last modified by 2 weeks ago
54Views
3Replies

Access denied when clicking on links to Dropbox Community

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Last modified by 2 weeks ago
74Views
3Replies
50Views
1Replies

Android issues log on

Dropbox Staff Reply
Last modified by 2 weeks ago
55Views
1Replies
Last modified by 2 weeks ago
61Views
2Replies
Last modified by 3 weeks ago
24544Views
220Replies

Upload Error

Dropbox Staff Reply
Last modified by 3 weeks ago
76Views
1Replies

Warning with previewing MP3 files

Community Expert Reply
Last modified by 3 weeks ago
526Views
7Replies

Cannot Drag and drop files into folders

Dropbox Staff Reply Community Expert Reply
Last modified by 3 weeks ago
1244Views
32Replies
Last modified by 3 weeks ago
10031Views
3Replies

"There's a problem completing this task" when restoring files

Dropbox Staff Reply Community Expert Reply
Last modified by 3 weeks ago
85Views
2Replies

Message " the folder is too large to download"

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Last modified by 3 weeks ago
51003Views
120Replies

Unsuccessful Upgrade To Plus

Dropbox Staff Reply
Last modified by 3 weeks ago
132Views
3Replies

Dropbox Update installation failed with error 0x800b010e

Dropbox Staff Reply Community Expert Reply
Last modified by 4 weeks ago
216Views
12Replies
Posts
Views
Replies

Cant establish secure internet connection

Dropbox Staff Reply Community Expert Reply
Last modified by 15 hours ago
141Views
8Replies

Help Center Pop-up tab

Dropbox Staff Reply Community Expert Reply
Last modified by yesterday
67Views
5Replies
Last modified by yesterday
99Views
5Replies

Can't open a file sent to me via Dropbox

Dropbox Staff Reply Community Expert Reply
Last modified by yesterday
235Views
5Replies

FireFox deems your site:Secure Connection Failed

Dropbox Staff Reply Community Expert Reply
Last modified by Sha1 Thursday
71Views
3Replies
40Views
2Replies
Last modified by a week ago
55Views
2Replies
Last modified by a week ago
92Views
3Replies
Last modified by 2 weeks ago
79Views
7Replies
50Views
1Replies
Last modified by 3 weeks ago
24544Views
220Replies

Cannot Drag and drop files into folders

Dropbox Staff Reply Community Expert Reply
Last modified by 3 weeks ago
1244Views
32Replies
Last modified by 3 weeks ago
10031Views
3Replies

"There's a problem completing this task" when restoring files

Dropbox Staff Reply Community Expert Reply
Last modified by 3 weeks ago
85Views
2Replies

Message " the folder is too large to download"

Dropbox Staff Reply Community Expert Reply
Last modified by 3 weeks ago
51003Views
120Replies

Unsuccessful Upgrade To Plus

Dropbox Staff Reply
Last modified by 3 weeks ago
132Views
3Replies
Last modified by bhinca a month ago
124Views
2Replies

Dropbox error - couldn't start Dropbox on Ubuntu

Dropbox Staff Reply Community Expert Reply
Last modified by a month ago
600Views
23Replies

Removal from email mailing list

Dropbox Staff Reply
Last modified by a month ago
140Views
3Replies
Last modified by a month ago
111Views
3Replies
Last modified by a month ago
109Views
1Replies
Last modified by a month ago
178Views
4Replies
2828Views
36Replies
Last modified by a month ago
248Views
2Replies
Last modified by mufcmothy a month ago
17682Views
20Replies

Can't cut and paste between different documents

Dropbox Staff Reply Community Expert Reply
Last modified by hotdiggetydog May
854Views
9Replies

Error 403 preventing email verification

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Last modified by May
188Views
4Replies
Last modified by May
882Views
10Replies

공유 폴더 충돌

Community Expert Reply
Last modified by May
194Views
3Replies
Last modified by May
148Views
1Replies
Posts
Views
Replies

Chrome reporting dropbox as an incompatible application

Dropbox Staff Reply Community Expert Reply
Last modified by 12 hours ago
54Views
7Replies
Last modified by austinjreid 14 hours ago
27Views
4Replies

Problem with Send-to-Kindle on Android 7.0

Dropbox Staff Reply Community Expert Reply
Last modified by pawnslinger 19 hours ago
65Views
10Replies
Last modified by yesterday
83Views
7Replies
Last modified by Wednesday
36Views
1Replies
Last modified by Tuesday
32Views
1Replies

Bug: Dropbox gnome notifications

Dropbox Staff Reply
Last modified by a week ago
1031Views
13Replies
Last modified by 2 weeks ago
54Views
3Replies

Access denied when clicking on links to Dropbox Community

Dropbox Staff Reply Community Expert Reply
Last modified by 2 weeks ago
74Views
3Replies

Android issues log on

Dropbox Staff Reply
Last modified by 2 weeks ago
55Views
1Replies
Last modified by 2 weeks ago
61Views
2Replies

Upload Error

Dropbox Staff Reply
Last modified by 3 weeks ago
76Views
1Replies

Warning with previewing MP3 files

Community Expert Reply
Last modified by 3 weeks ago
526Views
7Replies

Dropbox Update installation failed with error 0x800b010e

Dropbox Staff Reply Community Expert Reply
Last modified by 4 weeks ago
216Views
12Replies
Last modified by 4 weeks ago
100Views
1Replies
Last modified by 4 weeks ago
78Views
2Replies

Using Dropbox to backup iTunes

Dropbox Staff Reply Community Expert Reply
Last modified by 4 weeks ago
1052Views
6Replies

Your Dropbox is full!

Dropbox Staff Reply Community Expert Reply
Last modified by a month ago
671Views
7Replies
Last modified by a month ago
93Views
1Replies
Last modified by a month ago
152Views
8Replies
114Views
3Replies

Modified column missing in Chrome

Dropbox Staff Reply
Last modified by a month ago
126Views
3Replies
Last modified by a month ago
546Views
5Replies
Last modified by Russell L.3 a month ago
188Views
3Replies
Last modified by a month ago
105Views
1Replies
Last modified by a month ago
114Views
1Replies
Last modified by a month ago
265Views
5Replies
Last modified by April
245Views
6Replies
Last modified by April
350Views
11Replies
7484Views
14Replies

401: Unauthorized

What it means

A Dropbox server could not fulfill this request

What to do

Check that you are signed in to the correct account, or visit dropbox.com

404: Not found

What it means

The file or folder you’re trying to access wasn’t found at the URL you’ve entered

What to do

First, check the URL of the shared link you’re trying to access. If that doesn’t work, and the file or folder was shared by someone else, contact the file or folder owner.

429: Banned links or file requests

What it means

Shared links and file requests are automatically banned when they generate traffic that exceeds our bandwidth or download limits

  • Basic account limits—20 GB of bandwidth and 100,000 downloads per day
  • Pro and Business account limits: 200 GB per day and unlimited downloads

What to do

Shared links and file requests are banned temporarily (one day for the first time) and will be restored when the ban has expired

439: Too many requests

What it means

Too many files are being downloaded at once

What to do

Try to download your files in smaller batches

507: Insufficient storage

What it means

You are over the Dropbox storage quota.

What to do

You will need to bring your account under quota by moving files out of Dropbox or increasing your storage space.

Error messages

Seeing an error message? Learn what it means and what to do next.

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