cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Known issues - updated Aug 14th see more

Error messages

Seeing an error message? Learn what it means and what to do next.

Ask a question
Posts
Views
Replies

Dropbox keeps stopping

Community Expert Reply
Last modified by Vwags 10 hours ago
26Views
5Replies
7Views
0Replies
66Views
6Replies

Chrome reporting dropbox as an incompatible application

Dropbox Staff Reply Community Expert Reply
Last modified by Cirj yesterday
1146Views
16Replies

Trojan reported

Dropbox Staff Reply
Last modified by Thursday
965Views
16Replies

erron when trying to permante delete

Community Expert Reply
Last modified by rhscutari Thursday
45Views
2Replies
Last modified by HongYelei Wednesday
53Views
4Replies

Cant establish secure internet connection

Dropbox Staff Reply Community Expert Reply
Last modified by Wednesday
1675Views
15Replies

Dropbox via a browser - keep getting logged out

Dropbox Staff Reply Community Expert Reply
Last modified by Tuesday
66Views
7Replies

Error about supported location

Community Expert Reply
Last modified by Tuesday
127Views
4Replies
87Views
4Replies
Last modified by Monday
67Views
3Replies
Last modified by Sunday
36Views
1Replies

Access denied when clicking on links to Dropbox Community

Dropbox Staff Reply Community Expert Reply
Last modified by a week ago
239Views
5Replies
Last modified by Bronwen6 a week ago
397Views
11Replies

Upload Error (server error) - Tried Multiple Browsers

Dropbox Staff Reply Community Expert Reply
Last modified by a week ago
98Views
5Replies
Last modified by a week ago
54Views
3Replies

How can I send requests to send me files?

Dropbox Staff Reply Community Expert Reply
Last modified by 2 weeks ago
59Views
2Replies
76Views
6Replies
Last modified by 2 weeks ago
69Views
5Replies
Last modified by dtaylor 2 weeks ago
91Views
3Replies
Last modified by 2 weeks ago
58Views
1Replies

Dropbox does not upgrade in app

Dropbox Staff Reply
Last modified by 2 weeks ago
57Views
3Replies

Downloading a large zip file

Dropbox Staff Reply
Last modified by 2 weeks ago
122Views
5Replies

Trouble downloading photos

Dropbox Staff Reply
Last modified by 2 weeks ago
48Views
1Replies
Last modified by DrEduza 2 weeks ago
118Views
3Replies
Last modified by 2 weeks ago
73Views
3Replies

"Export Failed" when trying to download file to iPhone

Dropbox Staff Reply Community Expert Reply
Last modified by 3 weeks ago
87Views
4Replies

"Couldn't start Dropbox"

Dropbox Staff Reply
Last modified by 3 weeks ago
55Views
1Replies
Last modified by MEJazz 3 weeks ago
76Views
4Replies
Posts
Views
Replies

Trojan reported

Dropbox Staff Reply
Last modified by Thursday
965Views
16Replies

erron when trying to permante delete

Community Expert Reply
Last modified by rhscutari Thursday
45Views
2Replies

Cant establish secure internet connection

Dropbox Staff Reply Community Expert Reply
Last modified by Wednesday
1675Views
15Replies

Error about supported location

Community Expert Reply
Last modified by Tuesday
127Views
4Replies
87Views
4Replies
Last modified by Monday
67Views
3Replies

Access denied when clicking on links to Dropbox Community

Dropbox Staff Reply Community Expert Reply
Last modified by a week ago
239Views
5Replies
Last modified by Bronwen6 a week ago
397Views
11Replies
76Views
6Replies

Dropbox does not upgrade in app

Dropbox Staff Reply
Last modified by 2 weeks ago
57Views
3Replies

Downloading a large zip file

Dropbox Staff Reply
Last modified by 2 weeks ago
122Views
5Replies
Last modified by MEJazz 3 weeks ago
76Views
4Replies

Error 2 - cant delete files

Dropbox Staff Reply
Last modified by William__ 3 weeks ago
112Views
6Replies
Last modified by RThu 3 weeks ago
311Views
7Replies

Availability offline

Community Expert Reply
Last modified by 3 weeks ago
84Views
6Replies
Last modified by 4 weeks ago
146Views
4Replies
Last modified by 4 weeks ago
101Views
1Replies

Accessing Files from a computer

Community Expert Reply
Last modified by frustratedguy a month ago
134Views
4Replies
Last modified by Thijs H. a month ago
105Views
2Replies
Last modified by a month ago
124Views
3Replies
Last modified by a month ago
223Views
4Replies
Last modified by a month ago
167Views
4Replies
Last modified by a month ago
138Views
5Replies
Last modified by a month ago
134Views
4Replies

Videos not playing when offline

Dropbox Staff Reply
Last modified by a month ago
196Views
8Replies
Last modified by a month ago
218Views
7Replies

Can't download any files from DropBox

Community Expert Reply
Last modified by a month ago
148Views
3Replies

Dropbox.com Website Broken

Dropbox Staff Reply
Last modified by a month ago
164Views
5Replies
Last modified by a month ago
143Views
3Replies
Last modified by a month ago
116Views
2Replies
Posts
Views
Replies

Dropbox keeps stopping

Community Expert Reply
Last modified by Vwags 10 hours ago
26Views
5Replies
7Views
0Replies
66Views
6Replies

Chrome reporting dropbox as an incompatible application

Dropbox Staff Reply Community Expert Reply
Last modified by Cirj yesterday
1146Views
16Replies
Last modified by HongYelei Wednesday
53Views
4Replies

Dropbox via a browser - keep getting logged out

Dropbox Staff Reply Community Expert Reply
Last modified by Tuesday
66Views
7Replies
Last modified by Sunday
36Views
1Replies

Upload Error (server error) - Tried Multiple Browsers

Dropbox Staff Reply Community Expert Reply
Last modified by a week ago
98Views
5Replies
Last modified by a week ago
54Views
3Replies

How can I send requests to send me files?

Dropbox Staff Reply Community Expert Reply
Last modified by 2 weeks ago
59Views
2Replies
Last modified by 2 weeks ago
69Views
5Replies
Last modified by dtaylor 2 weeks ago
91Views
3Replies
Last modified by 2 weeks ago
58Views
1Replies

Trouble downloading photos

Dropbox Staff Reply
Last modified by 2 weeks ago
48Views
1Replies
Last modified by DrEduza 2 weeks ago
118Views
3Replies
Last modified by 2 weeks ago
73Views
3Replies

"Export Failed" when trying to download file to iPhone

Dropbox Staff Reply Community Expert Reply
Last modified by 3 weeks ago
87Views
4Replies

"Couldn't start Dropbox"

Dropbox Staff Reply
Last modified by 3 weeks ago
55Views
1Replies
Last modified by 3 weeks ago
79Views
5Replies
Last modified by 3 weeks ago
183Views
7Replies

How many files can I upload to a Showcase?

Dropbox Staff Reply Community Expert Reply
Last modified by 3 weeks ago
68Views
2Replies
Last modified by 3 weeks ago
85Views
3Replies
Last modified by Pogo C. 3 weeks ago
1959Views
6Replies
Last modified by 4 weeks ago
79Views
1Replies

An error appears during my attempt to upload a file. Why?

Dropbox Staff Reply Community Expert Reply
Last modified by 4 weeks ago
185Views
15Replies
Last modified by 4 weeks ago
219Views
5Replies
224Views
16Replies
1496Views
13Replies
Last modified by Elixir a month ago
103Views
3Replies

Something Went Wrong On Our Part

Dropbox Staff Reply
Last modified by a month ago
82Views
1Replies

401: Unauthorized

What it means

A Dropbox server could not fulfill this request

What to do

Check that you are signed in to the correct account, or visit dropbox.com

404: Not found

What it means

The file or folder you’re trying to access wasn’t found at the URL you’ve entered

What to do

First, check the URL of the shared link you’re trying to access. If that doesn’t work, and the file or folder was shared by someone else, contact the file or folder owner.

429: Banned links or file requests

What it means

Shared links and file requests are automatically banned when they generate traffic that exceeds our bandwidth or download limits

  • Basic account limits—20 GB of bandwidth and 100,000 downloads per day
  • Pro and Business account limits: 200 GB per day and unlimited downloads

What to do

Shared links and file requests are banned temporarily (one day for the first time) and will be restored when the ban has expired

439: Too many requests

What it means

Too many files are being downloaded at once

What to do

Try to download your files in smaller batches

507: Insufficient storage

What it means

You are over the Dropbox storage quota.

What to do

You will need to bring your account under quota by moving files out of Dropbox or increasing your storage space.

Error messages

Seeing an error message? Learn what it means and what to do next.

Top Contributors
Rich 4371
Mark 3668
Jane 1194
Sanchez 975
Greg K. 888