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Known issues updated - May 22 see more

Error messages

Seeing an error message? Learn what it means and what to do next.

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Using Dropbox to backup iTunes

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Last modified by 2 hours ago
907Views
4Replies
Last modified by 3 hours ago
719Views
10Replies

Job reached maximum retry attempts

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Last modified by 5 hours ago
1248Views
76Replies

Error moving dropbox folder

Dropbox Staff Reply
Last modified by yesterday
31Views
3Replies

Dropbox Update installation failed with error 0x800b010e

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Last modified by yesterday
90Views
10Replies

Dropbox error - couldn't start Dropbox

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Last modified by yesterday
296Views
17Replies

Can’t open files

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Last modified by yesterday
50Views
7Replies

Removal from email mailing list

Dropbox Staff Reply
Last modified by yesterday
47Views
3Replies

Your Dropbox is full!

Dropbox Staff Reply Community Expert Reply
Last modified by yesterday
546Views
6Replies

Modified column missing in Chrome

Dropbox Staff Reply
Last modified by Monday
44Views
3Replies

Error 413 from my iPhone

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Last modified by seanjohnsn Monday
6772Views
10Replies
Last modified by Friday
257Views
5Replies
Last modified by Russell L.3 Thursday
94Views
3Replies
Last modified by Thursday
45Views
3Replies
Last modified by Wednesday
36Views
1Replies
Last modified by Wednesday
36Views
1Replies
Last modified by a week ago
87Views
4Replies
Last modified by a week ago
36Views
1Replies

Unsuccessful Upgrade To Plus

Dropbox Staff Reply
Last modified by a week ago
29Views
1Replies
Last modified by Individual IT S a week ago
3071Views
121Replies
Last modified by a week ago
146Views
5Replies

Dropbox: Unable to sync Photos & Videos as iPhone is locked?

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Last modified by 2 weeks ago
6004Views
87Replies

Can't preview file

Dropbox Staff Reply
Last modified by 2 weeks ago
94Views
2Replies
Last modified by mufcmothy 2 weeks ago
16224Views
20Replies

Can't cut and paste between different documents

Dropbox Staff Reply Community Expert Reply
Last modified by hotdiggetydog 3 weeks ago
639Views
9Replies

Error 403 preventing email verification

Dropbox Staff Reply Community Expert Reply
Last modified by 3 weeks ago
96Views
4Replies
Last modified by 3 weeks ago
813Views
10Replies

공유 폴더 충돌

Community Expert Reply
Last modified by 3 weeks ago
102Views
3Replies
Last modified by 3 weeks ago
74Views
1Replies
Last modified by 3 weeks ago
148Views
6Replies
Posts
Views
Replies

Job reached maximum retry attempts

Dropbox Staff Reply Community Expert Reply
Last modified by 5 hours ago
1248Views
76Replies

Dropbox error - couldn't start Dropbox

Dropbox Staff Reply Community Expert Reply
Last modified by yesterday
296Views
17Replies

Error 413 from my iPhone

Dropbox Staff Reply Community Expert Reply
Last modified by seanjohnsn Monday
6772Views
10Replies
Last modified by a week ago
87Views
4Replies

Dropbox: Unable to sync Photos & Videos as iPhone is locked?

Dropbox Staff Reply Community Expert Reply
Last modified by 2 weeks ago
6004Views
87Replies

Can't preview file

Dropbox Staff Reply
Last modified by 2 weeks ago
94Views
2Replies
Last modified by mufcmothy 2 weeks ago
16224Views
20Replies

Can't cut and paste between different documents

Dropbox Staff Reply Community Expert Reply
Last modified by hotdiggetydog 3 weeks ago
639Views
9Replies

Error 403 preventing email verification

Dropbox Staff Reply Community Expert Reply
Last modified by 3 weeks ago
96Views
4Replies
Last modified by 3 weeks ago
813Views
10Replies

공유 폴더 충돌

Community Expert Reply
Last modified by 3 weeks ago
102Views
3Replies
Last modified by 3 weeks ago
74Views
1Replies
Last modified by 3 weeks ago
145Views
3Replies
Last modified by 4 weeks ago
94Views
2Replies

Error downloading files from dropbox API

Dropbox Staff Reply Community Expert Reply
Last modified by 4 weeks ago
132Views
3Replies

Permissions error

Dropbox Staff Reply
Last modified by 4 weeks ago
157Views
3Replies
Last modified by 4 weeks ago
193Views
1Replies
Last modified by audreyh68 a month ago
10921Views
5Replies

Downloading a folder doesn't work

Dropbox Staff Reply Community Expert Reply
Last modified by CathMo a month ago
948Views
26Replies

My email has been deleted and password needs to be reset

Dropbox Staff Reply Community Expert Reply
Last modified by a month ago
288Views
8Replies

Can't open a file.

Dropbox Staff Reply
Last modified by mellenvisuals a month ago
159Views
4Replies

down

Dropbox Staff Reply Community Expert Reply
Last modified by a month ago
167Views
3Replies

There was an error downloading your file.

Dropbox Staff Reply Community Expert Reply
Last modified by jschlade a month ago
235Views
5Replies

problemas con Word

Dropbox Staff Reply
Last modified by a month ago
85Views
1Replies

App authorization

Community Expert Reply
Last modified by a month ago
132Views
1Replies

Parent window

Dropbox Staff Reply
Last modified by a month ago
94Views
1Replies

Unable to open Dropbox files in Word

Community Expert Reply
Last modified by a month ago
175Views
2Replies

Can't connect to Dropbox at all

Dropbox Staff Reply Community Expert Reply
Last modified by a month ago
180Views
4Replies

Issue with Excel - "Excel file format is not valid"

Dropbox Staff Reply Community Expert Reply
Last modified by a month ago
2445Views
17Replies
Last modified by a month ago
119Views
1Replies
Posts
Views
Replies

Using Dropbox to backup iTunes

Dropbox Staff Reply Community Expert Reply
Last modified by 2 hours ago
907Views
4Replies
Last modified by 3 hours ago
719Views
10Replies

Error moving dropbox folder

Dropbox Staff Reply
Last modified by yesterday
31Views
3Replies

Dropbox Update installation failed with error 0x800b010e

Dropbox Staff Reply Community Expert Reply
Last modified by yesterday
90Views
10Replies

Can’t open files

Dropbox Staff Reply
Last modified by yesterday
50Views
7Replies

Removal from email mailing list

Dropbox Staff Reply
Last modified by yesterday
47Views
3Replies

Your Dropbox is full!

Dropbox Staff Reply Community Expert Reply
Last modified by yesterday
546Views
6Replies

Modified column missing in Chrome

Dropbox Staff Reply
Last modified by Monday
44Views
3Replies
Last modified by Friday
257Views
5Replies
Last modified by Russell L.3 Thursday
94Views
3Replies
Last modified by Thursday
45Views
3Replies
Last modified by Wednesday
36Views
1Replies
Last modified by Wednesday
36Views
1Replies
Last modified by a week ago
36Views
1Replies

Unsuccessful Upgrade To Plus

Dropbox Staff Reply
Last modified by a week ago
29Views
1Replies
Last modified by Individual IT S a week ago
3071Views
121Replies
Last modified by a week ago
146Views
5Replies
Last modified by 3 weeks ago
148Views
6Replies
Last modified by a month ago
253Views
11Replies
Last modified by March
133Views
1Replies

Error message when unzipping a folder

Community Expert Reply
Last modified by March
134Views
1Replies
Last modified by March
159Views
3Replies

Dropbox file sharing error

Dropbox Staff Reply
Last modified by March
156Views
2Replies

Trojan reported

Dropbox Staff Reply
Last modified by March
334Views
6Replies
122Views
1Replies

destination drive is incompatible with dropbox

Dropbox Staff Reply Community Expert Reply
Last modified by March
253Views
2Replies
Last modified by March
194Views
1Replies

codemeter

Dropbox Staff Reply
Last modified by March
176Views
1Replies
1573Views
6Replies

Error 2 when installing

Community Expert Reply
Last modified by February
212Views
1Replies

401: Unauthorized

What it means

A Dropbox server could not fulfill this request

What to do

Check that you are signed in to the correct account, or visit dropbox.com

404: Not found

What it means

The file or folder you’re trying to access wasn’t found at the URL you’ve entered

What to do

First, check the URL of the shared link you’re trying to access. If that doesn’t work, and the file or folder was shared by someone else, contact the file or folder owner.

429: Banned links or file requests

What it means

Shared links and file requests are automatically banned when they generate traffic that exceeds our bandwidth or download limits

  • Basic account limits—20 GB of bandwidth and 100,000 downloads per day
  • Pro and Business account limits: 200 GB per day and unlimited downloads

What to do

Shared links and file requests are banned temporarily (one day for the first time) and will be restored when the ban has expired

439: Too many requests

What it means

Too many files are being downloaded at once

What to do

Try to download your files in smaller batches

507: Insufficient storage

What it means

You are over the Dropbox storage quota.

What to do

You will need to bring your account under quota by moving files out of Dropbox or increasing your storage space.

Error messages

Seeing an error message? Learn what it means and what to do next.

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