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Error messages

Seeing an error message? Learn what it means and what to do next.

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error 500

Expert reply
Last modified by 11-10-2016 02:53:48 PM
7696Views
54Replies

Compatibility Mode

Dropboxer reply Expert reply
Last modified by 3 hours ago
37Views
2Replies

Can't open file.

Expert reply
Last modified by RoseBabz22 6 hours ago
21Views
2Replies
11Views
1Replies
Last modified by brtbendele yesterday
52Views
6Replies
Last modified by yesterday
196Views
7Replies
Last modified by yesterday
12Views
1Replies

Error 429

Expert reply
Last modified by yesterday
18Views
1Replies

Issue with Excel files

Dropboxer reply Expert reply
Last modified by WoundingPhantom Wednesday
312Views
12Replies
Last modified by kriken Wednesday
2243Views
53Replies
27Views
1Replies
40Views
4Replies
Last modified by cynthias Tuesday
44Views
1Replies
Last modified by Tuesday
22Views
1Replies
Last modified by Tuesday
153Views
3Replies
Last modified by Monday
1638Views
12Replies

iOS 11 Files app error

Expert reply
Last modified by robot1125 Saturday
84Views
2Replies

Error 500

Expert reply
Last modified by Saturday
984Views
39Replies
Last modified by Saturday
33Views
2Replies
Last modified by Saturday
47Views
2Replies

Unable to Login

Expert reply
Last modified by Saturday
770Views
14Replies

Error 500

Expert reply
Last modified by Saturday
4014Views
20Replies
114Views
4Replies

Error (429)

Expert reply
Last modified by dejanl a week ago
55Views
4Replies
Last modified by henry2 a week ago
36Views
1Replies
Last modified by a week ago
42Views
1Replies

Downloading files

Expert reply
Last modified by a week ago
73Views
3Replies
27Views
1Replies

'Not enough space'

Expert reply
Last modified by 2 weeks ago
42Views
1Replies
99Views
2Replies
Last modified by 2 weeks ago
84Views
1Replies
Posts
Views
Replies

error 500

Expert reply
Last modified by 11-10-2016 02:53:48 PM
7696Views
54Replies

Compatibility Mode

Dropboxer reply Expert reply
Last modified by 3 hours ago
37Views
2Replies

Can't open file.

Expert reply
Last modified by RoseBabz22 6 hours ago
21Views
2Replies

Issue with Excel files

Dropboxer reply Expert reply
Last modified by WoundingPhantom Wednesday
312Views
12Replies
Last modified by cynthias Tuesday
44Views
1Replies
Last modified by Tuesday
22Views
1Replies
Last modified by Tuesday
153Views
3Replies

iOS 11 Files app error

Expert reply
Last modified by robot1125 Saturday
84Views
2Replies
Last modified by Saturday
47Views
2Replies

Unable to Login

Expert reply
Last modified by Saturday
770Views
14Replies

Error 500

Expert reply
Last modified by Saturday
4014Views
20Replies
114Views
4Replies

Error (429)

Expert reply
Last modified by dejanl a week ago
55Views
4Replies
99Views
2Replies
36Views
1Replies
Last modified by 2 weeks ago
75Views
1Replies

Error403

Expert reply
Last modified by 3 weeks ago
36Views
1Replies

Error 400

Expert reply
Last modified by 3 weeks ago
651Views
1Replies

Folders don't open on click

Dropboxer reply
Last modified by neilsf 4 weeks ago
163Views
7Replies
99Views
2Replies
Last modified by a month ago
815Views
113Replies

Error 10003

Dropboxer reply Expert reply
Last modified by a month ago
845Views
25Replies
Last modified by aditya2696 a month ago
378Views
10Replies
1993Views
3Replies

0x80040707

Dropboxer reply Expert reply
Last modified by a month ago
217Views
6Replies
Last modified by a month ago
101Views
1Replies
Last modified by Josep V.1 a month ago
1272Views
6Replies

.pdf problem

Expert reply
Last modified by apraetor a month ago
226Views
22Replies
Last modified by a month ago
108Views
1Replies
Last modified by a month ago
281Views
1Replies
291Views
8Replies
Posts
Views
Replies

error 500

Expert reply
Last modified by 11-10-2016 02:53:48 PM
7696Views
54Replies
11Views
1Replies
Last modified by brtbendele yesterday
52Views
6Replies
Last modified by yesterday
196Views
7Replies
Last modified by yesterday
12Views
1Replies

Error 429

Expert reply
Last modified by yesterday
18Views
1Replies
Last modified by kriken Wednesday
2243Views
53Replies
27Views
1Replies
40Views
4Replies
Last modified by Monday
1638Views
12Replies

Error 500

Expert reply
Last modified by Saturday
984Views
39Replies
Last modified by Saturday
33Views
2Replies
Last modified by henry2 a week ago
36Views
1Replies
Last modified by a week ago
42Views
1Replies

Downloading files

Expert reply
Last modified by a week ago
73Views
3Replies
27Views
1Replies

'Not enough space'

Expert reply
Last modified by 2 weeks ago
42Views
1Replies
Last modified by 2 weeks ago
84Views
1Replies
Last modified by simeio 2 weeks ago
49Views
2Replies
Last modified by sledgas 2 weeks ago
55Views
1Replies
Last modified by 2 weeks ago
58Views
1Replies
Last modified by 2 weeks ago
40Views
1Replies

Cant open excel

Dropboxer reply Expert reply
Last modified by talkarabic 2 weeks ago
222Views
9Replies
Last modified by Dawn C.5 2 weeks ago
838Views
5Replies
45Views
1Replies

Dropbox access

Expert reply
Last modified by 3 weeks ago
99Views
2Replies
Last modified by Gadget_Steve 3 weeks ago
420Views
2Replies
Last modified by 3 weeks ago
659Views
7Replies
Last modified by behzod 3 weeks ago
90Views
1Replies
Last modified by AnneB 3 weeks ago
71Views
4Replies
Last modified by 3 weeks ago
70Views
1Replies

401: Unauthorized

What it means

A Dropbox server could not fulfill this request

What to do

Check that you are signed in to the correct account, or visit dropbox.com

404: Not found

What it means

The file or folder you’re trying to access wasn’t found at the URL you’ve entered

What to do

First, check the URL of the shared link you’re trying to access. If that doesn’t work, and the file or folder was shared by someone else, contact the file or folder owner.

429: Banned links or file requests

What it means

Shared links and file requests are automatically banned when they generate traffic that exceeds our bandwidth or download limits

  • Basic account limits—20 GB of bandwidth and 100,000 downloads per day
  • Pro and Business account limits: 200 GB per day and unlimited downloads

What to do

Shared links and file requests are banned temporarily (one day for the first time) and will be restored when the ban has expired

439: Too many requests

What it means

Too many files are being downloaded at once

What to do

Try to download your files in smaller batches

507: Insufficient storage

What it means

You are over the Dropbox storage quota.

What to do

You will need to bring your account under quota by moving files out of Dropbox or increasing your storage space.

Error messages

Seeing an error message? Learn what it means and what to do next.