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Error messages

Seeing an error message? Learn what it means and what to do next.

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Error Message??

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Last modified by Alex M.76 yesterday
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Last modified by Timothy Y.1 Thursday
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Android App Login

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Last modified by Thursday
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Error 500

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.pdf files not opening

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SMS Spam

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Servers

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Last modified by a week ago
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Last modified by Mark D.21 a week ago
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Can't acces dropbox

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Last modified by Adam G.13 a week ago
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Last modified by 2 weeks ago
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Last modified by Info M.1 2 weeks ago
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Last modified by 2 weeks ago
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Error 500

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Last modified by PetteriHeng Thursday
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Last modified by JaviTorr Thursday
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36Views
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Last modified by Mark D.21 a week ago
2991Views
16Replies

Can't acces dropbox

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Last modified by a week ago
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Last modified by Info M.1 2 weeks ago
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Last modified by 2 weeks ago
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Last modified by msealey 3 weeks ago
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Last modified by 3 weeks ago
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Last modified by RJ99 3 weeks ago
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Unable to Sign in

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Last modified by trunk 3 weeks ago
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Last modified by TE5LA 3 weeks ago
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Last modified by Loom 4 weeks ago
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PDF thumbnails.

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Error (403)

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Email Issues

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Last modified by Dubs44 a month ago
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Download fails at 315mb every time

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Last modified by TTL a month ago
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Last modified by LuzDelCielo9 a month ago
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Payment Issue

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Last modified by a month ago
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Last modified by Aberfoyle a month ago
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Error Message??

Expert reply
Last modified by HU 59m ago
43Views
2Replies
22Views
6Replies
18Views
5Replies
Last modified by Alex M.76 yesterday
36Views
2Replies
7Views
0Replies
Last modified by Timothy Y.1 Thursday
233Views
3Replies

Android App Login

Dropboxer reply
Last modified by Thursday
17Views
1Replies
Last modified by Thursday
134Views
1Replies

.pdf files not opening

Expert reply
Last modified by angelasofiar Thursday
35Views
2Replies

SMS Spam

Dropboxer reply
Last modified by Wednesday
40Views
1Replies

Servers

Dropboxer reply
Last modified by Wednesday
27Views
1Replies
Last modified by Koups Wednesday
9Views
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Last modified by ThomasB Wednesday
17449Views
115Replies
65Views
4Replies
Last modified by a week ago
28Views
1Replies
Last modified by a week ago
220Views
7Replies
544Views
5Replies
52Views
2Replies
Last modified by Adam G.13 a week ago
18Views
0Replies
Last modified by 2 weeks ago
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1Replies
16Views
1Replies
22Views
1Replies
22Views
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Last modified by 2 weeks ago
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28Views
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Last modified by vulcain39 2 weeks ago
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Improve Tech Support

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401: Unauthorized

What it means

A Dropbox server could not fulfill this request

What to do

Check that you are signed in to the correct account, or visit dropbox.com

404: Not found

What it means

The file or folder you’re trying to access wasn’t found at the URL you’ve entered

What to do

First, check the URL of the shared link you’re trying to access. If that doesn’t work, and the file or folder was shared by someone else, contact the file or folder owner.

429: Banned links or file requests

What it means

Shared links and file requests are automatically banned when they generate traffic that exceeds our bandwidth or download limits

  • Basic account limits—20 GB of bandwidth and 100,000 downloads per day
  • Pro and Business account limits: 200 GB per day and unlimited downloads

What to do

Shared links and file requests are banned temporarily (one day for the first time) and will be restored when the ban has expired

439: Too many requests

What it means

Too many files are being downloaded at once

What to do

Try to download your files in smaller batches

507: Insufficient storage

What it means

You are over the Dropbox storage quota.

What to do

You will need to bring your account under quota by moving files out of Dropbox or increasing your storage space.

Error messages

Seeing an error message? Learn what it means and what to do next.