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Error messages

Seeing an error message? Learn what it means and what to do next.

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error 500

Expert reply
Last modified by October
9832Views
75Replies
9578Views
5Replies

Downloading a folder doesn't work

Dropboxer reply Expert reply
Last modified by CathMo 3 hours ago
721Views
26Replies
Last modified by 3 hours ago
166Views
11Replies

Job reached maximum retry attempts

Dropboxer reply Expert reply
Last modified by Beta550 8 hours ago
525Views
32Replies
Last modified by 8 hours ago
209Views
8Replies

Can't open a file.

Dropboxer reply
Last modified by mellenvisuals yesterday
89Views
4Replies

down

Dropboxer reply Expert reply
Last modified by yesterday
80Views
3Replies

Error downloading files from dropbox API

Dropboxer reply Expert reply
Last modified by yesterday
51Views
2Replies

There was an error downloading your file.

Dropboxer reply Expert reply
Last modified by jschlade yesterday
83Views
5Replies

Permissions error

Dropboxer reply
Last modified by yesterday
44Views
1Replies
Last modified by Friday
724Views
8Replies

problemas con Word

Dropboxer reply
Last modified by Friday
31Views
1Replies

App authorization

Expert reply
Last modified by a week ago
68Views
1Replies

Parent window

Dropboxer reply
Last modified by a week ago
40Views
1Replies
Last modified by 2 weeks ago
66Views
2Replies

Can't connect to Dropbox at all

Dropboxer reply Expert reply
Last modified by 2 weeks ago
104Views
4Replies
Last modified by 2 weeks ago
1679Views
17Replies
Last modified by 2 weeks ago
57Views
1Replies
84Views
6Replies

Payment Issue

Dropboxer reply
Last modified by 2 weeks ago
71Views
1Replies
Last modified by 2 weeks ago
1520Views
4Replies

404 error message

Expert reply
Last modified by 2 weeks ago
63Views
1Replies
Last modified by 3 weeks ago
65Views
1Replies

Error 413 from my iPhone

Dropboxer reply Expert reply
Last modified by 3 weeks ago
2141Views
7Replies

Dropbox segfault on Ubuntu

Dropboxer reply
Last modified by 3 weeks ago
112Views
3Replies
Last modified by YellowPoppy 3 weeks ago
3643Views
14Replies

Can't submit ticket

Dropboxer reply Expert reply
Last modified by 3 weeks ago
115Views
4Replies

How do I stop this...

Dropboxer reply Expert reply
Last modified by 3 weeks ago
229Views
5Replies
Last modified by Andrew25 3 weeks ago
86Views
2Replies
Last modified by EmmaNolan289Pc 3 weeks ago
564Views
3Replies
Posts
Views
Replies

error 500

Expert reply
Last modified by October
9832Views
75Replies
9578Views
5Replies

Downloading a folder doesn't work

Dropboxer reply Expert reply
Last modified by CathMo 3 hours ago
721Views
26Replies

Job reached maximum retry attempts

Dropboxer reply Expert reply
Last modified by Beta550 8 hours ago
525Views
32Replies
Last modified by 8 hours ago
209Views
8Replies

Can't open a file.

Dropboxer reply
Last modified by mellenvisuals yesterday
89Views
4Replies

There was an error downloading your file.

Dropboxer reply Expert reply
Last modified by jschlade yesterday
83Views
5Replies

problemas con Word

Dropboxer reply
Last modified by Friday
31Views
1Replies

App authorization

Expert reply
Last modified by a week ago
68Views
1Replies

Parent window

Dropboxer reply
Last modified by a week ago
40Views
1Replies
Last modified by 2 weeks ago
66Views
2Replies

Can't connect to Dropbox at all

Dropboxer reply Expert reply
Last modified by 2 weeks ago
104Views
4Replies
Last modified by 2 weeks ago
1679Views
17Replies
Last modified by 2 weeks ago
57Views
1Replies
84Views
6Replies

Payment Issue

Dropboxer reply
Last modified by 2 weeks ago
71Views
1Replies
Last modified by 2 weeks ago
1520Views
4Replies

404 error message

Expert reply
Last modified by 2 weeks ago
63Views
1Replies
Last modified by 3 weeks ago
65Views
1Replies

Error 413 from my iPhone

Dropboxer reply Expert reply
Last modified by 3 weeks ago
2141Views
7Replies

Dropbox segfault on Ubuntu

Dropboxer reply
Last modified by 3 weeks ago
112Views
3Replies
Last modified by YellowPoppy 3 weeks ago
3643Views
14Replies

Can't submit ticket

Dropboxer reply Expert reply
Last modified by 3 weeks ago
115Views
4Replies

How do I stop this...

Dropboxer reply Expert reply
Last modified by 3 weeks ago
229Views
5Replies
Last modified by Andrew25 3 weeks ago
86Views
2Replies
Last modified by EmmaNolan289Pc 3 weeks ago
564Views
3Replies

Error (429)

Expert reply
Last modified by 3 weeks ago
1371Views
6Replies
Last modified by 3 weeks ago
511Views
3Replies

Can't Open File

Dropboxer reply Expert reply
Last modified by 3 weeks ago
94Views
2Replies

Error Code -43

Expert reply
Last modified by 3 weeks ago
163Views
8Replies
Last modified by 3 weeks ago
547Views
4Replies
Posts
Views
Replies

error 500

Expert reply
Last modified by October
9832Views
75Replies
Last modified by 3 hours ago
166Views
11Replies

down

Dropboxer reply Expert reply
Last modified by yesterday
80Views
3Replies

Error downloading files from dropbox API

Dropboxer reply Expert reply
Last modified by yesterday
51Views
2Replies

Permissions error

Dropboxer reply
Last modified by yesterday
44Views
1Replies
Last modified by Friday
724Views
8Replies
Last modified by 4 weeks ago
76Views
1Replies
Last modified by a month ago
76Views
1Replies
Last modified by a month ago
91Views
2Replies
Last modified by a month ago
92Views
3Replies

Dropbox file sharing error

Dropboxer reply
Last modified by a month ago
100Views
2Replies
Last modified by a month ago
121Views
3Replies

Trojan reported

Dropboxer reply
Last modified by a month ago
245Views
6Replies
66Views
1Replies

destination drive is incompatible with dropbox

Dropboxer reply Expert reply
Last modified by a month ago
158Views
2Replies
Last modified by March
117Views
1Replies

codemeter

Dropboxer reply
Last modified by March
116Views
1Replies
Last modified by March
118Views
1Replies
1480Views
6Replies
Last modified by March
149Views
5Replies
Last modified by anammajeed9 March
2831Views
112Replies
Last modified by February
130Views
1Replies

There was a problem completing this request.

Dropboxer reply Expert reply
Last modified by February
250Views
9Replies
Last modified by February
223Views
3Replies

cant add my account

Dropboxer reply
Last modified by February
166Views
3Replies

What is "NSURLError Domain error -999"?

Dropboxer reply Expert reply
Last modified by jwsimms3rd February
376Views
6Replies
Last modified by rajhanschinmay January
379Views
8Replies

Export Noteshelf file to Dropbox

Dropboxer reply Expert reply
Last modified by January
199Views
5Replies
Last modified by marcusmeisel January
575Views
6Replies

Cannot install dropbox windows 8.1

Dropboxer reply Expert reply
Last modified by January
276Views
2Replies
Last modified by chrisjay January
5492Views
78Replies

401: Unauthorized

What it means

A Dropbox server could not fulfill this request

What to do

Check that you are signed in to the correct account, or visit dropbox.com

404: Not found

What it means

The file or folder you’re trying to access wasn’t found at the URL you’ve entered

What to do

First, check the URL of the shared link you’re trying to access. If that doesn’t work, and the file or folder was shared by someone else, contact the file or folder owner.

429: Banned links or file requests

What it means

Shared links and file requests are automatically banned when they generate traffic that exceeds our bandwidth or download limits

  • Basic account limits—20 GB of bandwidth and 100,000 downloads per day
  • Pro and Business account limits: 200 GB per day and unlimited downloads

What to do

Shared links and file requests are banned temporarily (one day for the first time) and will be restored when the ban has expired

439: Too many requests

What it means

Too many files are being downloaded at once

What to do

Try to download your files in smaller batches

507: Insufficient storage

What it means

You are over the Dropbox storage quota.

What to do

You will need to bring your account under quota by moving files out of Dropbox or increasing your storage space.