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Error messages

Seeing an error message? Learn what it means and what to do next.

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error 500

Expert reply
Last modified by 11-10-2016 02:53:48 PM
8374Views
54Replies

"Dropbox can't be started"

Dropboxer reply
Last modified by 2 hours ago
28Views
1Replies

Renaming

Dropboxer reply
Last modified by 5 hours ago
16Views
1Replies
Last modified by Susan44 10 hours ago
14Views
2Replies
Last modified by SneakyPudu yesterday
190Views
2Replies
1239Views
6Replies
Last modified by Sydney6 yesterday
461Views
10Replies

Can't preview pptx files

Dropboxer reply
Last modified by sev1 Friday
435Views
4Replies

erroar 2

Expert reply
Last modified by Friday
20Views
1Replies
Last modified by Thursday
342Views
2Replies
Last modified by PONI184 Wednesday
1761Views
37Replies
Last modified by Sam R.12 Monday
2972Views
55Replies
190Views
6Replies
Last modified by erkientz a week ago
60Views
4Replies
Last modified by a week ago
32Views
2Replies
4525Views
19Replies

Update word

Expert reply
Last modified by a week ago
47Views
3Replies
Last modified by Nate_C a week ago
71Views
2Replies

Corrupt files

Dropboxer reply Expert reply
Last modified by a week ago
110Views
3Replies
Last modified by Amy R.13 2 weeks ago
190Views
8Replies
11841Views
25Replies
Last modified by 2 weeks ago
75Views
3Replies
45Views
1Replies
Last modified by 2 weeks ago
41Views
1Replies
Last modified by 2 weeks ago
41Views
1Replies
Last modified by 2 weeks ago
43Views
1Replies

.pdf files not opening

Dropboxer reply
Last modified by 2 weeks ago
47Views
1Replies

need admin permission

Dropboxer reply Expert reply
Last modified by 2 weeks ago
135Views
11Replies

Error 400

Expert reply
Last modified by Mileu 2 weeks ago
1140Views
4Replies
Last modified by VickyTM 2 weeks ago
1663Views
11Replies
Last modified by mhanbildiren 2 weeks ago
99Views
12Replies
Posts
Views
Replies

error 500

Expert reply
Last modified by 11-10-2016 02:53:48 PM
8374Views
54Replies
190Views
6Replies
11841Views
25Replies

Error 400

Expert reply
Last modified by Mileu 2 weeks ago
1140Views
4Replies
Last modified by VickyTM 2 weeks ago
1663Views
11Replies

cannot parse response

Dropboxer reply
Last modified by 3 weeks ago
49Views
1Replies
Last modified by Layntjie 3 weeks ago
490Views
8Replies

Error

Dropboxer reply
Last modified by 3 weeks ago
263Views
3Replies
Last modified by iDamonJ 3 weeks ago
9819Views
19Replies
7447Views
56Replies
Last modified by 4 weeks ago
186Views
9Replies

Cant open file

Dropboxer reply
Last modified by 4 weeks ago
79Views
1Replies
Last modified by a month ago
99Views
1Replies
140Views
4Replies
Last modified by a month ago
245Views
4Replies
Last modified by ChrisL a month ago
29818Views
48Replies
206Views
4Replies
Last modified by a month ago
129Views
1Replies

windows 10

Dropboxer reply
Last modified by amassa a month ago
183Views
5Replies

drop box change my font

Dropboxer reply Expert reply
Last modified by a month ago
1007Views
7Replies
Last modified by a month ago
167Views
2Replies
Last modified by a month ago
8828Views
5Replies

File Requests

Expert reply
Last modified by a month ago
527Views
3Replies

Excel Issue

Expert reply
Last modified by a month ago
230Views
13Replies
Last modified by Mapletech a month ago
386Views
4Replies
Last modified by October
189Views
1Replies
Last modified by October
200Views
2Replies

Cannot make changes to SSO Settings

Dropboxer reply Expert reply
Last modified by October
142Views
3Replies
Last modified by brtbendele October
386Views
12Replies
Last modified by October
145Views
1Replies
Last modified by hakimelek October
109Views
2Replies
Posts
Views
Replies

error 500

Expert reply
Last modified by 11-10-2016 02:53:48 PM
8374Views
54Replies

"Dropbox can't be started"

Dropboxer reply
Last modified by 2 hours ago
28Views
1Replies

Renaming

Dropboxer reply
Last modified by 5 hours ago
16Views
1Replies
Last modified by Susan44 10 hours ago
14Views
2Replies
Last modified by SneakyPudu yesterday
190Views
2Replies
1239Views
6Replies
Last modified by Sydney6 yesterday
461Views
10Replies

Can't preview pptx files

Dropboxer reply
Last modified by sev1 Friday
435Views
4Replies

erroar 2

Expert reply
Last modified by Friday
20Views
1Replies
Last modified by Thursday
342Views
2Replies
Last modified by PONI184 Wednesday
1761Views
37Replies
Last modified by Sam R.12 Monday
2972Views
55Replies
Last modified by erkientz a week ago
60Views
4Replies
Last modified by a week ago
32Views
2Replies
4525Views
19Replies

Update word

Expert reply
Last modified by a week ago
47Views
3Replies
Last modified by Nate_C a week ago
71Views
2Replies

Corrupt files

Dropboxer reply Expert reply
Last modified by a week ago
110Views
3Replies
Last modified by Amy R.13 2 weeks ago
190Views
8Replies
Last modified by 2 weeks ago
75Views
3Replies
45Views
1Replies
Last modified by 2 weeks ago
41Views
1Replies
Last modified by 2 weeks ago
41Views
1Replies
Last modified by 2 weeks ago
43Views
1Replies

.pdf files not opening

Dropboxer reply
Last modified by 2 weeks ago
47Views
1Replies

need admin permission

Dropboxer reply Expert reply
Last modified by 2 weeks ago
135Views
11Replies
Last modified by mhanbildiren 2 weeks ago
99Views
12Replies

403 Forbidden When Downloading Any File

Dropboxer reply Expert reply
Last modified by 2 weeks ago
894Views
8Replies
Last modified by TheSherriff 3 weeks ago
2167Views
107Replies
Last modified by KendalHarr 3 weeks ago
679Views
6Replies
Last modified by 3 weeks ago
156Views
5Replies

401: Unauthorized

What it means

A Dropbox server could not fulfill this request

What to do

Check that you are signed in to the correct account, or visit dropbox.com

404: Not found

What it means

The file or folder you’re trying to access wasn’t found at the URL you’ve entered

What to do

First, check the URL of the shared link you’re trying to access. If that doesn’t work, and the file or folder was shared by someone else, contact the file or folder owner.

429: Banned links or file requests

What it means

Shared links and file requests are automatically banned when they generate traffic that exceeds our bandwidth or download limits

  • Basic account limits—20 GB of bandwidth and 100,000 downloads per day
  • Pro and Business account limits: 200 GB per day and unlimited downloads

What to do

Shared links and file requests are banned temporarily (one day for the first time) and will be restored when the ban has expired

439: Too many requests

What it means

Too many files are being downloaded at once

What to do

Try to download your files in smaller batches

507: Insufficient storage

What it means

You are over the Dropbox storage quota.

What to do

You will need to bring your account under quota by moving files out of Dropbox or increasing your storage space.

Error messages

Seeing an error message? Learn what it means and what to do next.