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Error messages

Seeing an error message? Learn what it means and what to do next.

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error 500

Expert reply
Last modified by 11-10-2016 02:53:48 PM
9809Views
54Replies

Job reached maximum retry attempts

Dropboxer reply Expert reply
Last modified by gg1236 8 hours ago
466Views
26Replies
Last modified by 9 hours ago
156Views
5Replies
Last modified by Courtney945 12 hours ago
23Views
0Replies
Last modified by Friday
718Views
8Replies

There was an error downloading your file.

Dropboxer reply Expert reply
Last modified by Friday
64Views
4Replies

problemas con Word

Dropboxer reply
Last modified by Friday
24Views
1Replies

down

Dropboxer reply Expert reply
Last modified by Monday
71Views
2Replies

App authorization

Expert reply
Last modified by Monday
62Views
1Replies

Can't open a file.

Dropboxer reply
Last modified by Monday
67Views
2Replies

Parent window

Dropboxer reply
Last modified by Monday
35Views
1Replies
Last modified by a week ago
44Views
1Replies
Last modified by a week ago
60Views
2Replies

Downloading a folder doesn't work

Dropboxer reply Expert reply
Last modified by ravenmb a week ago
704Views
25Replies

Can't connect to Dropbox at all

Dropboxer reply Expert reply
Last modified by a week ago
99Views
4Replies
Last modified by a week ago
1629Views
17Replies
Last modified by a week ago
54Views
1Replies
Last modified by 2 weeks ago
136Views
7Replies
74Views
6Replies

Payment Issue

Dropboxer reply
Last modified by 2 weeks ago
66Views
1Replies
Last modified by 2 weeks ago
1514Views
4Replies

404 error message

Expert reply
Last modified by 2 weeks ago
59Views
1Replies
Last modified by 2 weeks ago
61Views
1Replies

Error 413 from my iPhone

Dropboxer reply Expert reply
Last modified by 2 weeks ago
1952Views
7Replies

Dropbox segfault on Ubuntu

Dropboxer reply
Last modified by 2 weeks ago
109Views
3Replies
Last modified by YellowPoppy 2 weeks ago
3629Views
14Replies

Can't submit ticket

Dropboxer reply Expert reply
Last modified by 3 weeks ago
112Views
4Replies

How do I stop this...

Dropboxer reply Expert reply
Last modified by 3 weeks ago
224Views
5Replies
Last modified by Andrew25 3 weeks ago
83Views
2Replies
Last modified by EmmaNolan289Pc 3 weeks ago
560Views
3Replies

Error (429)

Expert reply
Last modified by 3 weeks ago
1344Views
6Replies
Posts
Views
Replies

error 500

Expert reply
Last modified by 11-10-2016 02:53:48 PM
9809Views
54Replies

Job reached maximum retry attempts

Dropboxer reply Expert reply
Last modified by gg1236 8 hours ago
466Views
26Replies
Last modified by 9 hours ago
156Views
5Replies

App authorization

Expert reply
Last modified by Monday
62Views
1Replies

Downloading a folder doesn't work

Dropboxer reply Expert reply
Last modified by ravenmb a week ago
704Views
25Replies

Can't connect to Dropbox at all

Dropboxer reply Expert reply
Last modified by a week ago
99Views
4Replies
Last modified by a week ago
1629Views
17Replies
Last modified by a week ago
54Views
1Replies

Payment Issue

Dropboxer reply
Last modified by 2 weeks ago
66Views
1Replies
Last modified by 2 weeks ago
1514Views
4Replies

404 error message

Expert reply
Last modified by 2 weeks ago
59Views
1Replies
Last modified by 2 weeks ago
61Views
1Replies

Dropbox segfault on Ubuntu

Dropboxer reply
Last modified by 2 weeks ago
109Views
3Replies
Last modified by YellowPoppy 2 weeks ago
3629Views
14Replies

Can't submit ticket

Dropboxer reply Expert reply
Last modified by 3 weeks ago
112Views
4Replies

How do I stop this...

Dropboxer reply Expert reply
Last modified by 3 weeks ago
224Views
5Replies
Last modified by Andrew25 3 weeks ago
83Views
2Replies
Last modified by EmmaNolan289Pc 3 weeks ago
560Views
3Replies

Error (429)

Expert reply
Last modified by 3 weeks ago
1344Views
6Replies
Last modified by 3 weeks ago
503Views
3Replies
9469Views
4Replies

Can't Open File

Dropboxer reply Expert reply
Last modified by 3 weeks ago
90Views
2Replies

Error Code -43

Expert reply
Last modified by 3 weeks ago
158Views
8Replies
Last modified by 3 weeks ago
542Views
4Replies
Last modified by Sydney6 3 weeks ago
119Views
2Replies

I am getting Error Messages regularly. Why?

Dropboxer reply Expert reply
Last modified by 3 weeks ago
142Views
3Replies
Last modified by tim4 3 weeks ago
120Views
3Replies
Last modified by gdad1100 4 weeks ago
8893Views
2Replies
124Views
6Replies
Last modified by a month ago
143Views
5Replies
Last modified by a month ago
38082Views
50Replies
Posts
Views
Replies

error 500

Expert reply
Last modified by 11-10-2016 02:53:48 PM
9809Views
54Replies
Last modified by Courtney945 12 hours ago
23Views
0Replies
Last modified by Friday
718Views
8Replies

There was an error downloading your file.

Dropboxer reply Expert reply
Last modified by Friday
64Views
4Replies

problemas con Word

Dropboxer reply
Last modified by Friday
24Views
1Replies

down

Dropboxer reply Expert reply
Last modified by Monday
71Views
2Replies

Can't open a file.

Dropboxer reply
Last modified by Monday
67Views
2Replies

Parent window

Dropboxer reply
Last modified by Monday
35Views
1Replies
Last modified by a week ago
44Views
1Replies
Last modified by a week ago
60Views
2Replies
Last modified by 2 weeks ago
136Views
7Replies
74Views
6Replies

Error 413 from my iPhone

Dropboxer reply Expert reply
Last modified by 2 weeks ago
1952Views
7Replies
Last modified by 3 weeks ago
72Views
1Replies
Last modified by 4 weeks ago
73Views
1Replies
Last modified by 4 weeks ago
88Views
2Replies
Last modified by a month ago
89Views
3Replies

Dropbox file sharing error

Dropboxer reply
Last modified by a month ago
94Views
2Replies
Last modified by a month ago
114Views
3Replies

Trojan reported

Dropboxer reply
Last modified by a month ago
237Views
6Replies
63Views
1Replies

destination drive is incompatible with dropbox

Dropboxer reply Expert reply
Last modified by a month ago
150Views
2Replies
Last modified by a month ago
111Views
1Replies

codemeter

Dropboxer reply
Last modified by a month ago
112Views
1Replies
Last modified by March
115Views
1Replies
1476Views
6Replies
Last modified by March
145Views
5Replies
Last modified by anammajeed9 March
2822Views
112Replies
Last modified by February
127Views
1Replies

There was a problem completing this request.

Dropboxer reply Expert reply
Last modified by February
247Views
9Replies
Last modified by February
219Views
3Replies

401: Unauthorized

What it means

A Dropbox server could not fulfill this request

What to do

Check that you are signed in to the correct account, or visit dropbox.com

404: Not found

What it means

The file or folder you’re trying to access wasn’t found at the URL you’ve entered

What to do

First, check the URL of the shared link you’re trying to access. If that doesn’t work, and the file or folder was shared by someone else, contact the file or folder owner.

429: Banned links or file requests

What it means

Shared links and file requests are automatically banned when they generate traffic that exceeds our bandwidth or download limits

  • Basic account limits—20 GB of bandwidth and 100,000 downloads per day
  • Pro and Business account limits: 200 GB per day and unlimited downloads

What to do

Shared links and file requests are banned temporarily (one day for the first time) and will be restored when the ban has expired

439: Too many requests

What it means

Too many files are being downloaded at once

What to do

Try to download your files in smaller batches

507: Insufficient storage

What it means

You are over the Dropbox storage quota.

What to do

You will need to bring your account under quota by moving files out of Dropbox or increasing your storage space.

Error messages

Seeing an error message? Learn what it means and what to do next.