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Error messages

Seeing an error message? Learn what it means and what to do next.

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drop box not responding

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Last modified by yesterday
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Last modified by Goran1 Tuesday
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Last modified by Tuesday
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1019Views
75Replies
Last modified by chrisjay Sunday
522Views
5Replies
21Views
3Replies

Cannot move folder

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Last modified by Friday
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Last modified by Friday
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Last modified by Friday
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4Replies
Last modified by Friday
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1Replies
20Views
1Replies

Error message no detail

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Last modified by Thursday
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1Replies

missing edits

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Last modified by a week ago
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Last modified by a week ago
32Views
1Replies

Cannot preview large file

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Last modified by a week ago
35Views
3Replies
10Views
1Replies
22Views
0Replies

error 0x800b010e

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Last modified by a week ago
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3Replies

Files are not opening

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Last modified by a week ago
28Views
1Replies

Updating Credit Card

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Last modified by a week ago
47Views
6Replies
Last modified by 2 weeks ago
908Views
7Replies

Permissions Error

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Last modified by 2 weeks ago
59Views
4Replies
13384Views
17Replies

mobile app update

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Last modified by 2 weeks ago
19Views
1Replies
Last modified by serj 2 weeks ago
44Views
0Replies
Last modified by 2 weeks ago
51Views
1Replies
1241Views
4Replies
Posts
Views
Replies
Last modified by Goran1 Tuesday
23Views
2Replies
21Views
3Replies
Last modified by Friday
30Views
1Replies
Last modified by Friday
44Views
1Replies
Last modified by a week ago
32Views
1Replies

Cannot preview large file

Dropboxer reply
Last modified by a week ago
35Views
3Replies

Permissions Error

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Last modified by 2 weeks ago
59Views
4Replies
Last modified by 2 weeks ago
51Views
1Replies
1241Views
4Replies

Dropbox will not launch!

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Last modified by 2 weeks ago
164Views
8Replies
Last modified by morgancooper 3 weeks ago
126Views
4Replies
Last modified by 3 weeks ago
234Views
3Replies

Office crashes when saving to Dropbox

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Last modified by 3 weeks ago
151Views
9Replies
65Views
4Replies

Can't uninstall dropbox

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Last modified by 3 weeks ago
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3Replies
Last modified by 4 weeks ago
82Views
3Replies
Last modified by 4 weeks ago
231Views
4Replies
332Views
5Replies
1379Views
8Replies

Error 403 when verifying new email

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Last modified by a month ago
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6Replies
Last modified by a month ago
106Views
5Replies
Last modified by a month ago
71Views
3Replies

Shortcut weirdness

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Last modified by a month ago
58Views
2Replies
Last modified by a month ago
33Views
2Replies
Last modified by a month ago
92Views
3Replies
Last modified by tom b.34 a month ago
22829Views
102Replies
Last modified by a month ago
135Views
2Replies
46Views
5Replies
Last modified by a month ago
225Views
7Replies
Last modified by meekzy a month ago
129Views
6Replies
Posts
Views
Replies
4144Views
53Replies

drop box not responding

Dropboxer reply
Last modified by yesterday
14Views
1Replies
Last modified by yesterday
40Views
3Replies
Last modified by Tuesday
6Views
1Replies
1019Views
75Replies
Last modified by chrisjay Sunday
522Views
5Replies

Cannot move folder

Dropboxer reply Expert reply
Last modified by Friday
60Views
6Replies
Last modified by Friday
17Views
1Replies
Last modified by Friday
34Views
4Replies
20Views
1Replies

Error message no detail

Dropboxer reply
Last modified by Thursday
15Views
1Replies

missing edits

Dropboxer reply Expert reply
Last modified by a week ago
15Views
2Replies
10Views
1Replies
22Views
0Replies

error 0x800b010e

Dropboxer reply
Last modified by a week ago
27Views
3Replies

Files are not opening

Dropboxer reply
Last modified by a week ago
28Views
1Replies

Updating Credit Card

Dropboxer reply Expert reply
Last modified by a week ago
47Views
6Replies
Last modified by 2 weeks ago
908Views
7Replies
13384Views
17Replies

mobile app update

Dropboxer reply
Last modified by 2 weeks ago
19Views
1Replies
Last modified by serj 2 weeks ago
44Views
0Replies
Last modified by 2 weeks ago
34Views
1Replies

Files infected by virus

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Last modified by 2 weeks ago
37Views
2Replies
Last modified by 3 weeks ago
39Views
1Replies

Can't view files

Expert reply
Last modified by 3 weeks ago
26Views
5Replies

Problems downloading

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Last modified by 3 weeks ago
276Views
5Replies

Error setup

Dropboxer reply
Last modified by 3 weeks ago
32Views
1Replies

Error400

Expert reply
Last modified by 3 weeks ago
21Views
1Replies
Last modified by 3 weeks ago
53Views
6Replies

Backup.pst changed

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Last modified by 3 weeks ago
15Views
1Replies

401: Unauthorized

What it means

A Dropbox server could not fulfill this request

What to do

Check that you are signed in to the correct account, or visit dropbox.com

404: Not found

What it means

The file or folder you’re trying to access wasn’t found at the URL you’ve entered

What to do

First, check the URL of the shared link you’re trying to access. If that doesn’t work, and the file or folder was shared by someone else, contact the file or folder owner.

429: Banned links or file requests

What it means

Shared links and file requests are automatically banned when they generate traffic that exceeds our bandwidth or download limits

  • Basic account limits—20 GB of bandwidth and 100,000 downloads per day
  • Pro and Business account limits: 200 GB per day and unlimited downloads

What to do

Shared links and file requests are banned temporarily (one day for the first time) and will be restored when the ban has expired

439: Too many requests

What it means

Too many files are being downloaded at once

What to do

Try to download your files in smaller batches

507: Insufficient storage

What it means

You are over the Dropbox storage quota.

What to do

You will need to bring your account under quota by moving files out of Dropbox or increasing your storage space.

Error messages

Seeing an error message? Learn what it means and what to do next.