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Known issues - updated June 18th see more

Error messages

Seeing an error message? Learn what it means and what to do next.

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Cant establish secure internet connection

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FireFox deems your site:Secure Connection Failed

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Bug: Dropbox gnome notifications

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Access denied when clicking on links to Dropbox Community

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Android issues log on

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Upload Error

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Warning with previewing MP3 files

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Cannot Drag and drop files into folders

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"There's a problem completing this task" when restoring files

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Message " the folder is too large to download"

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Unsuccessful Upgrade To Plus

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Dropbox Update installation failed with error 0x800b010e

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12Replies
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87Views
1Replies
Last modified by 3 weeks ago
71Views
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Using Dropbox to backup iTunes

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Last modified by bhinca 4 weeks ago
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2Replies

Dropbox error - couldn't start Dropbox on Ubuntu

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Last modified by 4 weeks ago
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23Replies
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Last modified by Thursday
48Views
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Last modified by Thursday
82Views
3Replies
Last modified by a week ago
73Views
7Replies
40Views
1Replies
Last modified by 2 weeks ago
24443Views
220Replies

Cannot Drag and drop files into folders

Dropbox Staff Reply Community Expert Reply
Last modified by 2 weeks ago
1184Views
32Replies
Last modified by 3 weeks ago
9989Views
3Replies

"There's a problem completing this task" when restoring files

Dropbox Staff Reply Community Expert Reply
Last modified by 3 weeks ago
78Views
2Replies

Message " the folder is too large to download"

Dropbox Staff Reply Community Expert Reply
Last modified by 3 weeks ago
50906Views
120Replies

Unsuccessful Upgrade To Plus

Dropbox Staff Reply
Last modified by 3 weeks ago
126Views
3Replies
Last modified by bhinca 4 weeks ago
116Views
2Replies

Dropbox error - couldn't start Dropbox on Ubuntu

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Last modified by 4 weeks ago
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23Replies

Removal from email mailing list

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Last modified by mufcmothy a month ago
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Can't cut and paste between different documents

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Last modified by hotdiggetydog May
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Error 403 preventing email verification

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공유 폴더 충돌

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141Views
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Error downloading files from dropbox API

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388Views
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Last modified by yesterday
19Views
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Last modified by yesterday
33Views
3Replies
Last modified by yesterday
39Views
5Replies

Cant establish secure internet connection

Dropbox Staff Reply Community Expert Reply
Last modified by JeremyL yesterday
55Views
6Replies

FireFox deems your site:Secure Connection Failed

Dropbox Staff Reply Community Expert Reply
Last modified by Monday
32Views
2Replies

Bug: Dropbox gnome notifications

Dropbox Staff Reply
Last modified by Wednesday
1022Views
13Replies
Last modified by a week ago
46Views
3Replies

Access denied when clicking on links to Dropbox Community

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Last modified by a week ago
67Views
3Replies

Android issues log on

Dropbox Staff Reply
Last modified by 2 weeks ago
48Views
1Replies
Last modified by 2 weeks ago
55Views
2Replies

Upload Error

Dropbox Staff Reply
Last modified by 2 weeks ago
70Views
1Replies

Warning with previewing MP3 files

Community Expert Reply
Last modified by 2 weeks ago
516Views
7Replies

Dropbox Update installation failed with error 0x800b010e

Dropbox Staff Reply Community Expert Reply
Last modified by 3 weeks ago
210Views
12Replies
Last modified by 3 weeks ago
87Views
1Replies
Last modified by 3 weeks ago
71Views
2Replies

Using Dropbox to backup iTunes

Dropbox Staff Reply Community Expert Reply
Last modified by 3 weeks ago
1037Views
6Replies

Your Dropbox is full!

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Last modified by 4 weeks ago
662Views
7Replies
Last modified by 4 weeks ago
86Views
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Last modified by 4 weeks ago
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105Views
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Modified column missing in Chrome

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Last modified by Russell L.3 a month ago
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401: Unauthorized

What it means

A Dropbox server could not fulfill this request

What to do

Check that you are signed in to the correct account, or visit dropbox.com

404: Not found

What it means

The file or folder you’re trying to access wasn’t found at the URL you’ve entered

What to do

First, check the URL of the shared link you’re trying to access. If that doesn’t work, and the file or folder was shared by someone else, contact the file or folder owner.

429: Banned links or file requests

What it means

Shared links and file requests are automatically banned when they generate traffic that exceeds our bandwidth or download limits

  • Basic account limits—20 GB of bandwidth and 100,000 downloads per day
  • Pro and Business account limits: 200 GB per day and unlimited downloads

What to do

Shared links and file requests are banned temporarily (one day for the first time) and will be restored when the ban has expired

439: Too many requests

What it means

Too many files are being downloaded at once

What to do

Try to download your files in smaller batches

507: Insufficient storage

What it means

You are over the Dropbox storage quota.

What to do

You will need to bring your account under quota by moving files out of Dropbox or increasing your storage space.

Error messages

Seeing an error message? Learn what it means and what to do next.

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