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Known issues - updated June 21st see more

Error messages

Seeing an error message? Learn what it means and what to do next.

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Chrome reporting dropbox as an incompatible application

Dropbox Staff Reply Community Expert Reply
Last modified by yesterday
20Views
3Replies

FireFox deems your site:Secure Connection Failed

Dropbox Staff Reply Community Expert Reply
Last modified by Sha1 yesterday
62Views
3Replies
Last modified by Wednesday
31Views
1Replies
Last modified by Tuesday
28Views
1Replies
Last modified by Tuesday
44Views
3Replies
Last modified by Tuesday
47Views
5Replies

Cant establish secure internet connection

Dropbox Staff Reply Community Expert Reply
Last modified by JeremyL Tuesday
70Views
6Replies
36Views
2Replies
Last modified by a week ago
52Views
2Replies
Last modified by a week ago
86Views
3Replies

Bug: Dropbox gnome notifications

Dropbox Staff Reply
Last modified by a week ago
1026Views
13Replies
Last modified by a week ago
76Views
7Replies
Last modified by a week ago
50Views
3Replies

Access denied when clicking on links to Dropbox Community

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Last modified by 2 weeks ago
71Views
3Replies
45Views
1Replies

Android issues log on

Dropbox Staff Reply
Last modified by 2 weeks ago
52Views
1Replies
Last modified by 2 weeks ago
58Views
2Replies
Last modified by 2 weeks ago
24500Views
220Replies

Upload Error

Dropbox Staff Reply
Last modified by 2 weeks ago
73Views
1Replies

Warning with previewing MP3 files

Community Expert Reply
Last modified by 3 weeks ago
520Views
7Replies

Cannot Drag and drop files into folders

Dropbox Staff Reply Community Expert Reply
Last modified by 3 weeks ago
1224Views
32Replies
Last modified by 3 weeks ago
10008Views
3Replies

"There's a problem completing this task" when restoring files

Dropbox Staff Reply Community Expert Reply
Last modified by 3 weeks ago
81Views
2Replies

Message " the folder is too large to download"

Dropbox Staff Reply Community Expert Reply
Last modified by 3 weeks ago
50964Views
120Replies

Unsuccessful Upgrade To Plus

Dropbox Staff Reply
Last modified by 3 weeks ago
129Views
3Replies

Dropbox Update installation failed with error 0x800b010e

Dropbox Staff Reply Community Expert Reply
Last modified by 3 weeks ago
213Views
12Replies
Last modified by 3 weeks ago
91Views
1Replies
Last modified by 4 weeks ago
74Views
2Replies

Using Dropbox to backup iTunes

Dropbox Staff Reply Community Expert Reply
Last modified by 4 weeks ago
1043Views
6Replies
Last modified by bhinca 4 weeks ago
120Views
2Replies
Posts
Views
Replies

FireFox deems your site:Secure Connection Failed

Dropbox Staff Reply Community Expert Reply
Last modified by Sha1 yesterday
62Views
3Replies

Cant establish secure internet connection

Dropbox Staff Reply Community Expert Reply
Last modified by JeremyL Tuesday
70Views
6Replies
36Views
2Replies
Last modified by a week ago
52Views
2Replies
Last modified by a week ago
86Views
3Replies
Last modified by a week ago
76Views
7Replies
45Views
1Replies
Last modified by 2 weeks ago
24500Views
220Replies

Cannot Drag and drop files into folders

Dropbox Staff Reply Community Expert Reply
Last modified by 3 weeks ago
1224Views
32Replies
Last modified by 3 weeks ago
10008Views
3Replies

"There's a problem completing this task" when restoring files

Dropbox Staff Reply Community Expert Reply
Last modified by 3 weeks ago
81Views
2Replies

Message " the folder is too large to download"

Dropbox Staff Reply Community Expert Reply
Last modified by 3 weeks ago
50964Views
120Replies

Unsuccessful Upgrade To Plus

Dropbox Staff Reply
Last modified by 3 weeks ago
129Views
3Replies
Last modified by bhinca 4 weeks ago
120Views
2Replies

Dropbox error - couldn't start Dropbox on Ubuntu

Dropbox Staff Reply Community Expert Reply
Last modified by 4 weeks ago
593Views
23Replies

Removal from email mailing list

Dropbox Staff Reply
Last modified by a month ago
136Views
3Replies
Last modified by a month ago
108Views
3Replies
Last modified by a month ago
106Views
1Replies
Last modified by a month ago
174Views
4Replies
2825Views
36Replies
Last modified by a month ago
245Views
2Replies
Last modified by mufcmothy a month ago
17613Views
20Replies

Can't cut and paste between different documents

Dropbox Staff Reply Community Expert Reply
Last modified by hotdiggetydog May
845Views
9Replies

Error 403 preventing email verification

Dropbox Staff Reply Community Expert Reply
Last modified by May
184Views
4Replies
Last modified by May
878Views
10Replies

공유 폴더 충돌

Community Expert Reply
Last modified by May
190Views
3Replies
Last modified by May
144Views
1Replies
Last modified by April
229Views
3Replies
Last modified by April
176Views
2Replies

Error downloading files from dropbox API

Dropbox Staff Reply Community Expert Reply
Last modified by April
194Views
3Replies
Posts
Views
Replies

Chrome reporting dropbox as an incompatible application

Dropbox Staff Reply Community Expert Reply
Last modified by yesterday
20Views
3Replies
Last modified by Wednesday
31Views
1Replies
Last modified by Tuesday
28Views
1Replies
Last modified by Tuesday
44Views
3Replies
Last modified by Tuesday
47Views
5Replies

Bug: Dropbox gnome notifications

Dropbox Staff Reply
Last modified by a week ago
1026Views
13Replies
Last modified by a week ago
50Views
3Replies

Access denied when clicking on links to Dropbox Community

Dropbox Staff Reply Community Expert Reply
Last modified by 2 weeks ago
71Views
3Replies

Android issues log on

Dropbox Staff Reply
Last modified by 2 weeks ago
52Views
1Replies
Last modified by 2 weeks ago
58Views
2Replies

Upload Error

Dropbox Staff Reply
Last modified by 2 weeks ago
73Views
1Replies

Warning with previewing MP3 files

Community Expert Reply
Last modified by 3 weeks ago
520Views
7Replies

Dropbox Update installation failed with error 0x800b010e

Dropbox Staff Reply Community Expert Reply
Last modified by 3 weeks ago
213Views
12Replies
Last modified by 3 weeks ago
91Views
1Replies
Last modified by 4 weeks ago
74Views
2Replies

Using Dropbox to backup iTunes

Dropbox Staff Reply Community Expert Reply
Last modified by 4 weeks ago
1043Views
6Replies

Your Dropbox is full!

Dropbox Staff Reply Community Expert Reply
Last modified by a month ago
666Views
7Replies
Last modified by a month ago
89Views
1Replies
Last modified by a month ago
148Views
8Replies
109Views
3Replies

Modified column missing in Chrome

Dropbox Staff Reply
Last modified by a month ago
121Views
3Replies
Last modified by a month ago
524Views
5Replies
Last modified by Russell L.3 a month ago
184Views
3Replies
Last modified by a month ago
102Views
1Replies
Last modified by a month ago
110Views
1Replies
Last modified by a month ago
262Views
5Replies
Last modified by April
242Views
6Replies
Last modified by April
347Views
11Replies
7479Views
14Replies
Last modified by March
197Views
1Replies

401: Unauthorized

What it means

A Dropbox server could not fulfill this request

What to do

Check that you are signed in to the correct account, or visit dropbox.com

404: Not found

What it means

The file or folder you’re trying to access wasn’t found at the URL you’ve entered

What to do

First, check the URL of the shared link you’re trying to access. If that doesn’t work, and the file or folder was shared by someone else, contact the file or folder owner.

429: Banned links or file requests

What it means

Shared links and file requests are automatically banned when they generate traffic that exceeds our bandwidth or download limits

  • Basic account limits—20 GB of bandwidth and 100,000 downloads per day
  • Pro and Business account limits: 200 GB per day and unlimited downloads

What to do

Shared links and file requests are banned temporarily (one day for the first time) and will be restored when the ban has expired

439: Too many requests

What it means

Too many files are being downloaded at once

What to do

Try to download your files in smaller batches

507: Insufficient storage

What it means

You are over the Dropbox storage quota.

What to do

You will need to bring your account under quota by moving files out of Dropbox or increasing your storage space.

Error messages

Seeing an error message? Learn what it means and what to do next.

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