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Error messages

Seeing an error message? Learn what it means and what to do next.

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error 500

Expert reply
Last modified by 11-10-2016 02:53:48 PM
9800Views
54Replies
Last modified by yesterday
715Views
8Replies

Job reached maximum retry attempts

Dropboxer reply Expert reply
Last modified by mitchy yesterday
448Views
24Replies

There was an error downloading your file.

Dropboxer reply Expert reply
Last modified by yesterday
61Views
4Replies

problemas con Word

Dropboxer reply
Last modified by yesterday
22Views
1Replies

down

Dropboxer reply Expert reply
Last modified by Monday
70Views
2Replies

App authorization

Expert reply
Last modified by Monday
61Views
1Replies

Can't open a file.

Dropboxer reply
Last modified by Monday
65Views
2Replies

Parent window

Dropboxer reply
Last modified by Monday
34Views
1Replies
Last modified by Sunday
43Views
1Replies
Last modified by a week ago
59Views
2Replies

Downloading a folder doesn't work

Dropboxer reply Expert reply
Last modified by ravenmb a week ago
700Views
25Replies

Can't connect to Dropbox at all

Dropboxer reply Expert reply
Last modified by a week ago
94Views
4Replies
Last modified by a week ago
1621Views
17Replies
Last modified by a week ago
53Views
1Replies
Last modified by a week ago
135Views
7Replies
73Views
6Replies

Payment Issue

Dropboxer reply
Last modified by 2 weeks ago
65Views
1Replies
Last modified by 2 weeks ago
1512Views
4Replies

404 error message

Expert reply
Last modified by 2 weeks ago
58Views
1Replies
Last modified by 2 weeks ago
60Views
1Replies

Error 413 from my iPhone

Dropboxer reply Expert reply
Last modified by 2 weeks ago
1902Views
7Replies

Dropbox segfault on Ubuntu

Dropboxer reply
Last modified by 2 weeks ago
108Views
3Replies
Last modified by YellowPoppy 2 weeks ago
3621Views
14Replies

Can't submit ticket

Dropboxer reply Expert reply
Last modified by 2 weeks ago
111Views
4Replies

How do I stop this...

Dropboxer reply Expert reply
Last modified by 2 weeks ago
220Views
5Replies
Last modified by Andrew25 2 weeks ago
82Views
2Replies
Last modified by EmmaNolan289Pc 3 weeks ago
558Views
3Replies

Error (429)

Expert reply
Last modified by 3 weeks ago
1337Views
6Replies
Last modified by 3 weeks ago
500Views
3Replies
9430Views
4Replies
Posts
Views
Replies

error 500

Expert reply
Last modified by 11-10-2016 02:53:48 PM
9800Views
54Replies

Job reached maximum retry attempts

Dropboxer reply Expert reply
Last modified by mitchy yesterday
448Views
24Replies

App authorization

Expert reply
Last modified by Monday
61Views
1Replies

Downloading a folder doesn't work

Dropboxer reply Expert reply
Last modified by ravenmb a week ago
700Views
25Replies

Can't connect to Dropbox at all

Dropboxer reply Expert reply
Last modified by a week ago
94Views
4Replies
Last modified by a week ago
1621Views
17Replies
Last modified by a week ago
53Views
1Replies

Payment Issue

Dropboxer reply
Last modified by 2 weeks ago
65Views
1Replies
Last modified by 2 weeks ago
1512Views
4Replies

404 error message

Expert reply
Last modified by 2 weeks ago
58Views
1Replies
Last modified by 2 weeks ago
60Views
1Replies

Dropbox segfault on Ubuntu

Dropboxer reply
Last modified by 2 weeks ago
108Views
3Replies
Last modified by YellowPoppy 2 weeks ago
3621Views
14Replies

Can't submit ticket

Dropboxer reply Expert reply
Last modified by 2 weeks ago
111Views
4Replies

How do I stop this...

Dropboxer reply Expert reply
Last modified by 2 weeks ago
220Views
5Replies
Last modified by Andrew25 2 weeks ago
82Views
2Replies
Last modified by EmmaNolan289Pc 3 weeks ago
558Views
3Replies

Error (429)

Expert reply
Last modified by 3 weeks ago
1337Views
6Replies
Last modified by 3 weeks ago
500Views
3Replies
9430Views
4Replies

Can't Open File

Dropboxer reply Expert reply
Last modified by 3 weeks ago
87Views
2Replies

Error Code -43

Expert reply
Last modified by 3 weeks ago
157Views
8Replies
Last modified by 3 weeks ago
541Views
4Replies
Last modified by Sydney6 3 weeks ago
118Views
2Replies

I am getting Error Messages regularly. Why?

Dropboxer reply Expert reply
Last modified by 3 weeks ago
141Views
3Replies
Last modified by tim4 3 weeks ago
119Views
3Replies
Last modified by gdad1100 4 weeks ago
8857Views
2Replies
123Views
6Replies
Last modified by a month ago
142Views
5Replies
Last modified by a month ago
38042Views
50Replies
Last modified by a month ago
113Views
1Replies
Posts
Views
Replies

error 500

Expert reply
Last modified by 11-10-2016 02:53:48 PM
9800Views
54Replies
Last modified by yesterday
715Views
8Replies

There was an error downloading your file.

Dropboxer reply Expert reply
Last modified by yesterday
61Views
4Replies

problemas con Word

Dropboxer reply
Last modified by yesterday
22Views
1Replies

down

Dropboxer reply Expert reply
Last modified by Monday
70Views
2Replies

Can't open a file.

Dropboxer reply
Last modified by Monday
65Views
2Replies

Parent window

Dropboxer reply
Last modified by Monday
34Views
1Replies
Last modified by Sunday
43Views
1Replies
Last modified by a week ago
59Views
2Replies
Last modified by a week ago
135Views
7Replies
73Views
6Replies

Error 413 from my iPhone

Dropboxer reply Expert reply
Last modified by 2 weeks ago
1902Views
7Replies
Last modified by 3 weeks ago
71Views
1Replies
Last modified by 4 weeks ago
72Views
1Replies
Last modified by 4 weeks ago
87Views
2Replies
Last modified by a month ago
88Views
3Replies

Dropbox file sharing error

Dropboxer reply
Last modified by a month ago
93Views
2Replies
Last modified by a month ago
110Views
3Replies

Trojan reported

Dropboxer reply
Last modified by a month ago
234Views
6Replies
62Views
1Replies

destination drive is incompatible with dropbox

Dropboxer reply Expert reply
Last modified by a month ago
149Views
2Replies
Last modified by a month ago
110Views
1Replies

codemeter

Dropboxer reply
Last modified by a month ago
111Views
1Replies
Last modified by March
114Views
1Replies
1470Views
6Replies
Last modified by March
144Views
5Replies
Last modified by anammajeed9 March
2820Views
112Replies
Last modified by February
126Views
1Replies

There was a problem completing this request.

Dropboxer reply Expert reply
Last modified by February
246Views
9Replies
Last modified by February
218Views
3Replies

cant add my account

Dropboxer reply
Last modified by February
161Views
3Replies

401: Unauthorized

What it means

A Dropbox server could not fulfill this request

What to do

Check that you are signed in to the correct account, or visit dropbox.com

404: Not found

What it means

The file or folder you’re trying to access wasn’t found at the URL you’ve entered

What to do

First, check the URL of the shared link you’re trying to access. If that doesn’t work, and the file or folder was shared by someone else, contact the file or folder owner.

429: Banned links or file requests

What it means

Shared links and file requests are automatically banned when they generate traffic that exceeds our bandwidth or download limits

  • Basic account limits—20 GB of bandwidth and 100,000 downloads per day
  • Pro and Business account limits: 200 GB per day and unlimited downloads

What to do

Shared links and file requests are banned temporarily (one day for the first time) and will be restored when the ban has expired

439: Too many requests

What it means

Too many files are being downloaded at once

What to do

Try to download your files in smaller batches

507: Insufficient storage

What it means

You are over the Dropbox storage quota.

What to do

You will need to bring your account under quota by moving files out of Dropbox or increasing your storage space.

Error messages

Seeing an error message? Learn what it means and what to do next.