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Known issues - updated July 19th see more

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Seeing an error message? Learn what it means and what to do next.

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Accessing Files from a computer

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Last modified by frustratedguy 8 hours ago
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120Views
14Replies
Last modified by kmz_db 11 hours ago
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Last modified by Thijs H. 13 hours ago
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1353Views
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Last modified by yesterday
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Last modified by Elixir yesterday
35Views
3Replies

Something Went Wrong On Our Part

Dropbox Staff Reply
Last modified by Wednesday
19Views
1Replies

Chrome reporting dropbox as an incompatible application

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Last modified by wad2502 Wednesday
449Views
14Replies
Last modified by Wednesday
55Views
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21Views
1Replies
Last modified by Wednesday
147Views
4Replies
Last modified by Tuesday
30Views
1Replies

Issue in accesing file from Unity : Cross-Origin Request Blocked

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Last modified by Tuesday
61Views
3Replies
70Views
10Replies

Android app, sign in failed

Dropbox Staff Reply
Last modified by tonycarrillo77 Monday
1209Views
2Replies
1798Views
7Replies
71Views
3Replies
Last modified by Monday
90Views
4Replies
Last modified by Sunday
61Views
5Replies
Last modified by a week ago
56Views
4Replies

Videos not playing when offline

Dropbox Staff Reply
Last modified by a week ago
94Views
8Replies
Last modified by a week ago
143Views
7Replies

Can't download any files from DropBox

Community Expert Reply
Last modified by a week ago
66Views
3Replies
Last modified by a week ago
37Views
1Replies

Dropbox.com Website Broken

Dropbox Staff Reply
Last modified by a week ago
78Views
5Replies

Smartsync is experiencing an issue - windows 10

Dropbox Staff Reply Community Expert Reply
Last modified by a week ago
62Views
5Replies
Last modified by a week ago
66Views
3Replies
Last modified by a week ago
32Views
1Replies

Cant establish secure internet connection

Dropbox Staff Reply Community Expert Reply
Last modified by 2 weeks ago
1518Views
10Replies
Posts
Views
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Accessing Files from a computer

Community Expert Reply
Last modified by frustratedguy 8 hours ago
27Views
4Replies
Last modified by Thijs H. 13 hours ago
24Views
2Replies
Last modified by Wednesday
55Views
3Replies
Last modified by Wednesday
147Views
4Replies
Last modified by Monday
90Views
4Replies
Last modified by a week ago
56Views
4Replies
Last modified by a week ago
143Views
7Replies

Can't download any files from DropBox

Community Expert Reply
Last modified by a week ago
66Views
3Replies

Dropbox.com Website Broken

Dropbox Staff Reply
Last modified by a week ago
78Views
5Replies
Last modified by 2 weeks ago
89Views
5Replies
Last modified by 2 weeks ago
75Views
5Replies
Last modified by bzb 2 weeks ago
14279Views
6Replies

Cant establish secure internet connection

Dropbox Staff Reply Community Expert Reply
Last modified by Fantom 2 weeks ago
686Views
17Replies

Can I preview an .exe file online?

Community Expert Reply
Last modified by 3 weeks ago
58Views
1Replies
Last modified by tta 3 weeks ago
69Views
2Replies
Last modified by 3 weeks ago
129Views
4Replies

Dropbox widget/app on Wix.com no longer working

Dropbox Staff Reply Community Expert Reply
Last modified by 3 weeks ago
248Views
3Replies
Last modified by DrIreneAdler 3 weeks ago
91Views
3Replies

This operation isn't permitted.

Community Expert Reply
Last modified by TL87 3 weeks ago
1821Views
12Replies
Last modified by a month ago
126Views
5Replies
Last modified by a month ago
174Views
5Replies

Can't open a file sent to me via Dropbox

Dropbox Staff Reply Community Expert Reply
Last modified by a month ago
321Views
5Replies

FireFox deems your site:Secure Connection Failed

Dropbox Staff Reply Community Expert Reply
Last modified by Sha1 a month ago
147Views
3Replies
Last modified by a month ago
89Views
2Replies
Last modified by a month ago
101Views
2Replies
Last modified by a month ago
154Views
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Last modified by a month ago
177Views
7Replies
96Views
1Replies

Cannot Drag and drop files into folders

Dropbox Staff Reply Community Expert Reply
Last modified by June
1788Views
32Replies
Last modified by May
10320Views
3Replies
Posts
Views
Replies
120Views
14Replies
Last modified by kmz_db 11 hours ago
29Views
2Replies
1353Views
13Replies
Last modified by yesterday
67Views
5Replies
Last modified by Elixir yesterday
35Views
3Replies

Something Went Wrong On Our Part

Dropbox Staff Reply
Last modified by Wednesday
19Views
1Replies

Chrome reporting dropbox as an incompatible application

Dropbox Staff Reply Community Expert Reply
Last modified by wad2502 Wednesday
449Views
14Replies
21Views
1Replies
Last modified by Tuesday
30Views
1Replies

Issue in accesing file from Unity : Cross-Origin Request Blocked

Dropbox Staff Reply Community Expert Reply
Last modified by Tuesday
61Views
3Replies
70Views
10Replies

Android app, sign in failed

Dropbox Staff Reply
Last modified by tonycarrillo77 Monday
1209Views
2Replies
1798Views
7Replies
71Views
3Replies
Last modified by Sunday
61Views
5Replies

Videos not playing when offline

Dropbox Staff Reply
Last modified by a week ago
94Views
8Replies
Last modified by a week ago
37Views
1Replies

Smartsync is experiencing an issue - windows 10

Dropbox Staff Reply Community Expert Reply
Last modified by a week ago
62Views
5Replies
Last modified by a week ago
66Views
3Replies
Last modified by a week ago
32Views
1Replies

Cant establish secure internet connection

Dropbox Staff Reply Community Expert Reply
Last modified by 2 weeks ago
1518Views
10Replies

Dropbox error 429

Dropbox Staff Reply Community Expert Reply
Last modified by 2 weeks ago
1597Views
10Replies
Last modified by 2 weeks ago
40Views
2Replies
Last modified by Raimus 2 weeks ago
47Views
4Replies
Last modified by 2 weeks ago
50Views
1Replies
Last modified by steve12955 2 weeks ago
181Views
10Replies

Trojan reported

Dropbox Staff Reply
Last modified by 2 weeks ago
615Views
8Replies
Last modified by 2 weeks ago
78Views
3Replies
Last modified by 2 weeks ago
80Views
4Replies
Last modified by 2 weeks ago
45Views
1Replies

401: Unauthorized

What it means

A Dropbox server could not fulfill this request

What to do

Check that you are signed in to the correct account, or visit dropbox.com

404: Not found

What it means

The file or folder you’re trying to access wasn’t found at the URL you’ve entered

What to do

First, check the URL of the shared link you’re trying to access. If that doesn’t work, and the file or folder was shared by someone else, contact the file or folder owner.

429: Banned links or file requests

What it means

Shared links and file requests are automatically banned when they generate traffic that exceeds our bandwidth or download limits

  • Basic account limits—20 GB of bandwidth and 100,000 downloads per day
  • Pro and Business account limits: 200 GB per day and unlimited downloads

What to do

Shared links and file requests are banned temporarily (one day for the first time) and will be restored when the ban has expired

439: Too many requests

What it means

Too many files are being downloaded at once

What to do

Try to download your files in smaller batches

507: Insufficient storage

What it means

You are over the Dropbox storage quota.

What to do

You will need to bring your account under quota by moving files out of Dropbox or increasing your storage space.

Error messages

Seeing an error message? Learn what it means and what to do next.

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