cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Known issues updated. Learn more

default

yes

error moving dropbox

Level 2

Hello

I get this error when trying to move dropbox folder from C to D: "some files can't be moved, please select a new location or close some open files and try again".

Tried this advice, didn't worked: https://www.dropboxforum.com/t5/Error-messages/Unable-to-move-the-Dropbox-folder-as-some-files-can-t...

Thanks

Vlad

Tags (1)
17 Replies

Re: error moving dropbox

Dropboxer

Hey there @VladBusca - sorry to hear that!

Can you send me a screenshot of the exact error you get?

Also, could you please let me know if you've restarted your computer since you first noticed this?

If you did and this persists, could you access your task manager and see if there are any processes that could be accessing your Dropbox files and close them from there?

Let me know what you find and we'll take it from there.

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...

Re: error moving dropbox

Level 2

Below the printscreen. Yes I restarted the computer several times. Also tried the task manager option (mentioned this in my initial post).

Thanks

dropbox error.jpg

Reply
Loading...

Re: error moving dropbox

Dropboxer

Sorry to hear this persists for you Vlad. 

Could you open your task manager and send me a screenshot of your active processes at the moment so I can investigate further? 

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...

Re: error moving dropbox

Level 2

processes 1.jpgprocesses 2.jpgprocesses 3.jpgprocesses 4.jpg

Reply
Loading...
Highlighted

Re: error moving dropbox

Dropboxer

Thanks for the screenshots Vlad!

As there quite a lot processes that could be causing this, I've followed up internally via email to your Dropbox associated address so we can work on this together.

Take a look at your inbox please and we'll take it from there. 

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...

Re: error moving dropbox

Level 2

Hi Walter,

I am having the exact same problem.  My PC went down yesterday and I am now installing Dropbox on a new PC.  The new PC has a small SSD (Cslightly smiling face drive for Windows and a large internal (Dslightly smiling face data drive.  Obviously, I do not want dropbox on the small C: drive but I am unable to move it to the D: drive because I get the "some files can't be moved, please select a new location or close some open files and try again" message.  Were you able to solve Vlad's problem?

Thank you.

Ann

Reply
Loading...

Re: error moving dropbox

Dropboxer

Sorry to hear you're having the same issue @CoastalAnn.

As I haven't heard back from Vlad yet (we're still working on it), could we try another approach on this?

Can you try unlinking your account and selecting the desired location upon re-linking it? 

Let me know how it goes Ann!

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...

Re: error moving dropbox

Level 2

That worked!  It was a bit tricky but I carefully read each prompt when re-linking and was able to select the new folder.  It did not move my items but is relinking them now which is just fine.  Thank you for your assistance!

Ann

Reply
Loading...

Re: error moving dropbox

Dropboxer

I'm happy to hear this worked out well for you Ann and thanks for circling back keep me posted too; I appreciate it.

Should you ever stumble upon an issue with Dropbox, please let us know; we're always a post away winking face

Have a wonderful weekend!

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...
Error Messages

Have a question? Our Dropbox Community is here to help!

Post your question or search for an answer below.


Learn more about using the Community by reading our Community Guidelines.


Hi anonymous,

If you need more help you can log a ticket with our Support Team here (expected response time 24 hours), or contact us on Twitter or Facebook.

For more info on available support options, see this article.

If you found the answer to your question, please 'like' the post to say thanks to the user!

error moving dropbox
204 Views
17 Replies
6 Likes
Solved! : See solution