cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Known issues updated. Learn more

default

no

Highlighted

"This file can't be previewed" Error Message on excel file. I have been able to view it before.

Level 3
In the past I have been able to view this excel file until today. I am able to download a local copy and opened it so I verified that the file is not corrupted. File type is .xlsx and it is 4.1MB
5 Replies

Re: "This file can't be previewed" Error Message on excel file. I have been able to view i

Dropboxer
Hey there (@Jchaidez523), I’m wondering if that persists across browsers or through an incognito window/ in private browsing mode for you. Can you try repeating once without any extensions running & see if that amends the behavior? As an additional step, would you mind clearing your browser's cache & see if this does the trick for you this time? 
 
If you’re still getting the same results after trying my suggestions, I’d appreciate it if you could clarify if you’re loading this preview in your Dropbox account or from a shared link. Also, is your spreadsheet password-protected by any chance? 
 
Kindly have a look at my suggestions & pointers above at your convenience & let me know how my hints work for you whenever you get a chance. Thanks for getting in touch on the Community & have a great rest of your day until we talk again! 

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support


 


Heart Did this post help you? If so please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...

Re: "This file can't be previewed" Error Message on excel file. I have been able to view i

Level 3
Thank you for the response! The spreadsheet is password protected to edit but not to read it. I am loading it from Dropbox account.
Reply
Loading...

Re: "This file can't be previewed" Error Message on excel file. I have been able to view i

Dropboxer
I appreciate your speedy reply here @Jchaidez523! Password protecting documents will prevent them from being previewed on the Dropbox website as well as prevent them from being opened in Microsoft Online. If you wish the file to preview or be openable via Microsoft Online you will need to remove the password on the file.
 
Now, as you’ve mentioned that this changed recently on your end, I’m wondering if it’s always been password-protected or this has been a recent alteration. Please let me know & we’ll take it from there! 

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support


 


Heart Did this post help you? If so please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...

Re: "This file can't be previewed" Error Message on excel file. I have been able to view i

Level 3
This file has always been password proceed to edit but not view. I opened up a past version of the same file that was smalller in size and was able to open just fine.
Reply
Loading...

Re: "This file can't be previewed" Error Message on excel file. I have been able to view i

Dropboxer

Thanks a lot for your ongoing cooperation (@Jchaidez523)! Following your last comment here, I’ve sent you a brief message on the email connected to your Forum profile (gathering all the details you’ve included on this discussion) in order to dig a bit deeper & determine the cause of this discrepancy.

Please check your inbox at your earliest convenience if you’d like us to work on that together!

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support


 


Heart Did this post help you? If so please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...
Error Messages

Have a question? Our Dropbox Community is here to help!

Post your question or search for an answer below.


Learn more about using the Community by reading our Community Guidelines.


Hi anonymous,

If you need more help you can log a ticket with our Support Team here (expected response time 24 hours), or contact us on Twitter or Facebook.

For more info on available support options, see this article.

If you found the answer to your question, please 'like' the post to say thanks to the user!

"This file can't be previewed" Error Message on excel file. I have been able to view it before.
153 Views
5 Replies
0 Likes
Who's talking
Top contributors to this post