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"User is Banned" message, sharing not available

Level 2

Hello everyone,

As of today, when  I try to share anything (file or directory) with anyone, I get a message called "User is banned", and sharing cannot be completed.

This seems to be a new development, since up until a month ago (the last time I shared a directory) I was able to do it.  Also, I saw that several other users seem to have the same issue, although no clear answer has been posted on a solution.

Notably, all my previously shared files and directories remain okay, and whenever I upload new content in them (a new file in a shared directory), the people that share it with me can see the new files correctly.  I just can't seem to perform new sharing actions.

1 Reply

Re: "User is Banned" message, sharing not available

Hey there (@fbaltoumas), thanks for the detailed message!
Following your post here, I’ve sent you a brief message on the email connected to your Community profile gathering all the details you’ve included on this discussion. You may have a look at your inbox at your earliest convenience if you’d like us to work on that together. Thanks again! 


Community Moderator @ Dropbox


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"User is Banned" message, sharing not available
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