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couln't start dropbox

New member | Level 2

I am a mac user; the alert message says "could not start dropbox" and these are the info for help

please hekp! thanks in advance

bn.BUILD_KEY: Dropbox
bn.VERSION: 81.4.195
bn.DROPBOXEXT_VERSION: failed
bn.is_frozen: True
machine_id: f1eb3cf0-752b-5f9f-828a-b9a365e67024
pid: 393
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='valentinalodde', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Valentina Lodde', pw_dir='/Users/valentinalodde', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='valentinalodde', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Valentina Lodde', pw_dir='/Users/valentinalodde', pw_shell='/bin/bash')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_xcsbuildagent'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_xcsbuildagent'])
DYLD_LIBRARY_PATH: None
cwd: '/'
     real_path='/'
            mode=0o40755 uid=0 gid=0
     parent mode=0o40755 uid=0 gid=0
HOME: '/Users/valentinalodde'
appdata: '/Users/valentinalodde/.dropbox/instance1'
         real_path='/Users/valentinalodde/.dropbox/instance1'
                mode=0o40700 uid=501 gid=20
         parent mode=0o40722 uid=501 gid=20
dropbox_path: '/Users/valentinalodde/Dropbox'
              real_path='/Users/valentinalodde/Dropbox'
                    mode=0o40722 uid=501 gid=20
              parent mode=0o40777 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                      mode=0o100777 uid=501 gid=20
                parent mode=0o40777 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-resources/python-packages-37.zip/dropbox/client/ui/common/boot_error.pyc'
                real_path='/Applications/Dropbox.app/Contents/Resources/python-resources/python-packages-37.zip/dropbox/client/ui/common/boot_error.pyc'
                      not found
                parent not found
tempdir: '/var/folders/v1/bw675t0n2jg1gsx450s5xm880000gn/T'
         real_path='/private/var/folders/v1/bw675t0n2jg1gsx450s5xm880000gn/T'
                mode=0o40700 uid=501 gid=20
         parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
  File "dropbox/client/main.pyc", line 7286, in main_startup
  File "dropbox/client/main.pyc", line 3426, in run
  File "ui/cocoa/uikit.pyc", line 680, in mainloop
  File "ui/cocoa/uikit.pyc", line 276, in create_app
  File "ui/cocoa/uikit.pyc", line 243, in static_init
Exception: should not give write permissions to other users for the module, /Applications/Dropbox.app/Contents/Frameworks/DropboxCrashpad.framework/Versions/A/DropboxCrashpad, loaded by Tungsten

 

 

1 Risposta

Rif.: couln't start dropbox

Dropboxer

Ciao @Valentina2,

 

benvenuta nel nostro Forum slightly smiling face

Scusami innanzitutto per il ritardo nella risposta. 

Sono riuscita ad individuare la tua richiesta di assistenza nel nostro sistema ed ho visto che un membro del nostro team specializzato si è occupato del tuo caso. Sei riuscita a risolvere seguendo le istruzioni fornite?
 
Rimango a tua disposizione in caso tu abbia bisogno di ulteriore assistenza!
 

Giuliacat Smiling Cat
Community Moderator @ Dropbox
https://dropbox.com/support


 


Il mio post ti è stato utile? Se risponde alla tua domanda, accettalo come soluzione. Aiuterà gli altri utenti a trovarlo più facilmente. slightly smiling face

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