Known issues updated. Learn more




Account was deleted two years ago and I just found out

New member | Level 2
I know this is a long shot, but I recently tried to log into an old Dropbox account and I checked my emails associated with the account only to find that two years ago I was warned that my account was closing and it was closed and my files were subject to deletion. I don’t know how I didn’t see these emails but I have multiple email accounts and it just got lost in a sea of messages. I’m upset because I have another drop box account that is just as old and never once has been subject to deletion and I just signed into that other one for the first time in years today! I was just wondering if there was any possible way that anything can be recovered from the closed account. I’m so upset because my storage was full on there. Thank you for the help
1 Reply

Re: Account was deleted two years ago and I just found out

Hey there @Sydneyt123
In general, if there's no activity on your Dropbox account for an extended period of time, Dropbox will notify you in an email and, if you want to keep an account active, just sign in.
Furthermore, once the account is closed, any remaining files in your account will be subject to deletion, and you will no longer be able to sign through the website or any of the devices on which you have installed the desktop or mobile app. 
You can find more info regarding this in this Help Center article
Hope this helped to some extent!

Community Moderator @ Dropbox

Heart Did this post help you? If so, please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Syncing and uploads

Have a question? Our Dropbox Community is here to help!

Post your question or search for an answer below.

Learn more about using the Community by reading our Community Guidelines.

Hi anonymous,

If you need more help you can log a ticket with our Support Team here (expected response time 24 hours), or contact us on Twitter or Facebook.

For more info on available support options, see this article.

If you found the answer to your question, please 'like' the post to say thanks to the user!

Account was deleted two years ago and I just found out
1 Reply
Solved! : See solution
Who's talking
Top contributors to this post