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An image from a shared link isn't displaying correctly anymore, any ideas?

New member | Level 2

I'm using Dropbox to host images for use in an html page/email. I created the share link for the image and adjusted the link to create a preview page (change ?dl=0 to ?raw=1 at the end of the link). It worked fine in testing. I distributed the email in Outlook and while the images did populate, about two hours later I went back to check the already sent email in my inbox and the images no longer populating. They are replaced with question marks. The images are still in dropbox. I didn't change any of the links. What could be my issue?

3 Replies

Re: Images in html

Dropboxer
Hey there @AlyCat1,
 
Can you let me know if you have any issues or error messages with opening the shared link for the image directly in your browser? I’m wondering if perhaps you’re running into any bandwidth limits for the shared link, you can read a little more about this from our Help Center article here.
 
Let me know what you find there - Thanks!



Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Images in html

New member | Level 2

Hmm... that sounds logical. I didn't recieve a "banned link" error/message though. When I visit the preview link directly (the one in the code of the email), I get an Error 403 message. 

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Re: Images in html

Dropboxer
 
Can you try clearing your browser cache for me to see if this will do the trick and allow you to view that link? Otherwise, can you try using another browser as well as an incognito/private browsing window to see if that changes the behaviour.
 
Let me know how it goes - Cheers!



Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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An image from a shared link isn't displaying correctly anymore, any ideas?
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