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Anyone else have MAJOR syncing issues?

New member | Level 2

For the past few weeks DropBox has not synced to the cloud from my work computer. I have been "chatting" with technicians and have tried all their fixes, including reinstalling the program. Now the technician I was working with has not replied all morning. This is a paid account, mycoles  by the way. I used to be the biggest DropBox fanboy -- my work is using it because of me, but to say I am sorely disappointed is putting it mildly.

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Re: Anyone else have MAJOR syncing issues?

Dropboxer

Thanks for signing up and posting about your issue @pelrin

I understand this has been a difficult experience for you and I am going to do my best to help with this. 

I removed the external link from your post, to allign with our Community guidelines. I also tried to locate cases associated with the email address you are using with the Community, but I couldn't find any.

pushpin Please note, we have no visibility of Dropbox accounts here, for privacy reasons. See No Evil When we need to check device or account details, it is great to have an email with the user. 

Please provide me with your ticket numbers and I will be happy to look into this for you. 

Thank you!


Fiona
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Anyone else have MAJOR syncing issues?

New member | Level 2

Hi, I have the same problem. Tried everything, up to reinstalling the Dropbox application, and still with no effect. In Cloud my files are correct, syncing with my iPad, but with a Windows computer nothing since about a month already.

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Re: Anyone else have MAJOR syncing issues?

Dropboxer

Hey @Yulia_. Thanks for posting about your experience. 

Syncing issues variate. I located your ticket you have with us and responded there to assist you with what you are describing. nerd face 

Let's take it from there. 

Thank you! 


Fiona
Community Moderator @ Dropbox
https://dropbox.com/support


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Anyone else have MAJOR syncing issues?
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