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App on iPhone indicates Dropbox is full, but computer shows it is empty. transferring photos only

New member | Level 2
The Dropbox app on my IPhone shows that my Dropbox is full. My computer shows that Dropbox is empty. I use Dropbox only to transfer photos from my iPhone to my photos on my computer. Once my photos are transferred to my computer Dropbox, I transfer the photos to my computer, so the Dropbox is empty and ready for more photos. This has always worked nicely for me, but I don’t know what to do. I’m not a tech savvy person, just enjoy my photos! Help!


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Re: App on iPhone indicates Dropbox is full, but computer shows it is empty. transferring photos on

Helpful | Level 5
 
This is going to sound cliche but have you checked that you have linked the correct account, have a good connection, and have the Dropbox app open?  Also, have you previously synced any files to Dropbox, or just pictures?  If you have previously linked other files you should see them in the Dropbox folder — I take it you see absolutely nothing. 
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Re: App on iPhone indicates Dropbox is full, but computer shows it is empty. transferring photos on

Super User

Hey @Photomama1, can you please log in to Dropbox web using a browser and check plans page? https://www.dropbox.com/account/plan See how much space is available or used. It should reflect the actual usage. 

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App on iPhone indicates Dropbox is full, but computer shows it is empty. transferring photos only
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