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Camera uploads being reduplicated

Explorer | Level 3

Hi all, I use Dropbox camera uploads on my mac (10.12.6) but somehow all uploads have been reduplicated many times (see screenshot), causing my hard drive to be perpetually full. How can I resolve this? Thanks!

Screen Shot 2019-08-20 at 18.37.18.png

7 Replies

Re: Camera uploads being reduplicated

Dropboxer
Dropboxer
Hi Dominique, these files appear to be old photos from 2017. 
 
Could you check the creation date of the files via Finder to see if they were duplicated recently, or back then?
 
Thanks in advance!

Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Camera uploads being reduplicated

Explorer | Level 3

Thank you for your response, Jay! The info on all of them is the same and in fact when I move one of them they all move, so it's like they're one file but they appear as several files and also take up that much space.

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Re: Camera uploads being reduplicated

Dropboxer
Dropboxer

Thanks for the info, very interesting behavior!

If the files aren't actually there, it's possible they could be aliases to the files themselves.

Could you try quitting the Dropbox desktop application completely from the menu bar near the clock, and see if the duplicates still appear there.

If so, and the app is shutdown, then this wouldn't be related to Dropbox, since the app isn't affecting the files.

Keep us posted!

 


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Camera uploads being reduplicated

Explorer | Level 3

When I quit the application the duplicates actually disappear, so it seems it is due to Dropbox.

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Re: Camera uploads being reduplicated

Dropboxer
Dropboxer

Could you try uninstalling the app and then reinstalling it to see if this repairs the app, to prevent these ghost files from appearing?


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Camera uploads being reduplicated

Explorer | Level 3

It worked! Thank you very much for your help!

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Re: Camera uploads being reduplicated

Dropboxer
Dropboxer

Glad to hear it, Dominique! Have a great week. slightly smiling face 


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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Camera uploads being reduplicated
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