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Can i use DropBox rewind by upgrading after the problem with the files occured?

New member | Level 2

Hello,

I had a serious problem with all my files today and i want to use the DropBox rewind feature. Right now i have the basic plan. If i upgrade today to the Plus plan, will i be able to restore the files to 1 or 2 days before today?

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Re: Can i use DropBox rewind by upgrading after the problem with the files occured?

Dropboxer

Hi there @dimmeneidis,

Dropbox Rewind is unable to rewind changes outside of your version history.

Additionally, please bear in mind that this is not retroactive. For example, any files that were deleted more than 30 days ago will not be made recoverable by upgrading your subscription that has an extended time period. 

I hope this helps!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Can i use DropBox rewind by upgrading after the problem with the files occured?

New member | Level 2

Thank you for your reply. Do you have any solution of how to recover my files that where affected today? I want them as there was in morning. A virus affected my PC that encrypted all the files and my computer uploaded them into the dropbox.

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Re: Can i use DropBox rewind by upgrading after the problem with the files occured?

New member | Level 2

DropBox informs that there is a 30 days history in the basic plan, so that means if i upgrade i can restore my files 1 day before, right? 

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Re: Can i use DropBox rewind by upgrading after the problem with the files occured?

Dropboxer

Hey there @dimmeneidis,

While you can upgrade your account to get the Rewind feature, you can follow the steps outlined here to manually reverse this.

Additionally, if you're still having trouble with it, I can send you a ticket to the email address associated with your Community profile so as to have a look at it together.

Let me know how you'd like to proceed!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Can i use DropBox rewind by upgrading after the problem with the files occured?
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