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Can’t attach files from Dropbox into xero

New member | Level 2

Hi there 

I can’t attach my PDF from Dropbox to Xero. I go into browse select Dropbox and I can see all the PDF files but they are grey and the download button I can not press. Iv tried deleting the app and re installing and it doesn’t work. I only have this issue on the iPad. When I’m working off my Samsung and computer the download button and file name is not grey.



1 Reply

Re: Can’t attach files from Dropbox into xero


Hey there @Smithers - welcome to out Community and sorry to hear you're having issues with this. 

At first, could you forward me a screenshot of how this looks like on your end so I can see if the issue is coming from our application or the third party app you mentioned? 

Could you also walk me through the exact steps you take to do this if you're doing it via our mobile app on your iPad? 

Any additional information you think might help our investigation is more than welcome. 

Thanks in advance!


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Can’t attach files from Dropbox into xero
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