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Can't delete dropbox files, and all files read-only

New member | Level 2

Hi all! 

Some weird things are happening...

I'm making new files by saving a new version of an old template file under a new name. The files always end up as read only, though! When I right click into properties the ready-only box is un-ticked, so I don't know why I can't edit. 

This resulted in me making a few extra files to see if I could work out the issue. I can't...but now I'm stuck with 3 versions of the same file (labelled 1,2 and 3) because they won't delete! Whenever I try I'm told that the file is already open so it can't be deleted. I don't have the file open anywhere, though, and neither do any of my colleagues. 

When I open files on my desktop they don't open as read-only...but I still can't delete them from Dropbox. 

Any pointers appreciated! 

2 Replies

Re: Can't delete dropbox files, and all files read-only

Dropboxer

Hi there @CShakespeare, I'd be more than happy to help! Let's see what we can find. 

As a first step, could you let me know a bit more info, such as:

  • Are you seeing these files being locked on the website?
  • Are they in a shared folder or are individual shared files by any chance? 
  • Could you also send me a screenshot (without any personal info) of the error message?

Any additional details would be very helpful. Thanks!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Can't delete dropbox files, and all files read-only

New member | Level 2

Hi Lusil, 

Thanks for your quick reply. 

I've just gone on to the website to try delete from there and that's worked! The files are still opening as read-only on my desktop though...does that mean there's a syncing issue?

They are individual shared files. 

Here's the original error when trying to delete from desktop: 

Capture.JPG

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Can't delete dropbox files, and all files read-only
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