Announcements
Do you have an idea for Dropbox Paper? Share it with us here!

default

no

Can't move folders from favourites into Dropbox

Explorer | Level 3

When I try to move folders from the favourites column of my finder into dropbox, a little x appears to the bottom right of the folder, and when I let go, the folder doesn't go into Dropbox, and disappears from the favourites column. However, it is still in the Home folder, and I can move the folder from there into dropbox without a problem. What's going on here?

Tags (1)
1 Reply

Re: Can't move folders from favourites into Dropbox

Dropboxer
Hey @Ilfracombe, thanks for posting this question on the Community! 
 
It would be interesting to see how you’re moving the folder, as your description echoes what other Community members have highlighted here. Are you working in Mac OS Catalina by any chance? 
 
It would be worth noting that the red circle with the x you’re seeing means that  Dropbox isn’t syncing this file or folder. Are you facing this issue with all files/folders residing on this directory or is it specific ones causing you trouble?
 
Could you include the steps you’re following to see if I can replicate on my end? 
 
Thanks & I look forward to hearing back from you!

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support

 

Heart Did this post help you? If so please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...
Syncing and uploads

Have a question? Our Dropbox Community is here to help!

Post your question or search for an answer below.


Learn more about using the Community by reading our Community Guidelines.


Hi anonymous,

If you need more help you can log a ticket with our Support Team here (expected response time 24 hours), or contact us on Twitter or Facebook.

For more info on available support options, see this article.

If you found the answer to your question, please 'like' the post to say thanks to the user!

Can't move folders from favourites into Dropbox
73 Views
1 Reply
0 Likes
Looking for Dropbox Paper users
Do you use Dropbox Paper?

If so, we're starting a design feedback group and we'd love for you to be a part of it. We have paid feedback opportunities - both in person and remotely - for English speaking users based in the US.

Interested? Take the short survey to let us know.

Take the survey
Who's talking
Top contributors to this post