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Can't open Excel online

New member | Level 2

Can't open Excel files to edit for the last few days, getting the following message: To edit business documents you'll need a commercial Office 365 subscription

4 Replies

Re: Can't open Excel online

Dropboxer

Hey there @SVOsales - welcome to our forums!

From what I understand you'd like to edit your Excel files online directly. Read on for more information: 

If you have a Dropbox Basic or Plus account, you will not need a Microsoft account or Office license to edit your files.

If you have a Dropbox Business account, you will need an enterprise Microsoft account with a license that allows editing in Office Online (Business, Business Essentials, Business Premium, ProPlus, E1, E3, E4, or E5).

Additionally, if you're using a tablet larger than 10", Micrsoft requires that you have an o365 license to use Office applications. 

You can read more about this here: https://www.dropbox.com/help/desktop-web/microsoft-office-faq

I hope this helps clear things up and please let me know if you have any further questions. 

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Can't open Excel online

New member | Level 2

Hello @Walter,

Thank you for your message. I am using dropbox for the last 4 month and I believe this is business account. Was using Excel online as well for the same period of time with no issues and got the problem just few days back. I checked with my team and was advised that the valid licence is in place

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Re: Can't open Excel online

Dropboxer

Thanks for the additional information @SVOsales - much appreciated.

I have reached out via email to the address you use for your forum's profile with some questions so we can have a further look into this with all of my tools available.

Take a look at your inbox for my message and we'll take it from there.

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Can't open Excel online

New member | Level 2

Thank you, Walter

We communicate via email and the issue is now solved 

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Can't open Excel online
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