cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Want to learn some quick and useful tips to make your day easier? Check out how Calvin uses Replay to get feedback from other teams at Dropbox here.

View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Re: Can't open any files

Can't open any files

Miranda-info
Explorer | Level 4
Go to solution

Can't open any files in Dropbox inc PDF file, word, excel. A window popped up and said' There was an error opening this document. The file cannot be accessed by the system.

But all the files can be reviewed and downloaded from online login. 

How to fix them up?

1 Accepted Solution

Accepted Solutions

Lusil
Dropbox Staff
Go to solution

Thanks for getting back to me, @Miranda-info

Are the files in your Dropbox folder set to online-only by any chance? 

If they are, can you try right-clicking on a file and select it to be local from the Smart Sync option? Are you able to open it then?

Let me know of any updates!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

6 Replies 6

Lusil
Dropbox Staff
Go to solution

Hey there @Miranda-info, thanks for checking in with us!

From what I understand, you're trying to access these files locally on your computer. Could you clarify for me:

  • What you see when you hover over your Dropbox icon that's next to your computer's clock? A screenshot of this (without any personal info) would be very helpful. 
  • If you're trying to open them from the desktop app or Finder/Windows Explorer?

Let me know what you find!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Miranda-info
Explorer | Level 4
Go to solution

Hi Lusil

Thank you for your reply.

You are right, local files on my laptop can't be accessed.

The screenshot of Dropbox icon is attached. And I tried to open them from Chrome.Screenshot of Dropbox icon.png

Miranda-info
Explorer | Level 4
Go to solution

Hi Lusil

I tried to open them from Chrome, and it worked. Each file can't be opened.

Lusil
Dropbox Staff
Go to solution

Thanks for getting back to me, @Miranda-info

Are the files in your Dropbox folder set to online-only by any chance? 

If they are, can you try right-clicking on a file and select it to be local from the Smart Sync option? Are you able to open it then?

Let me know of any updates!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Miranda-info
Explorer | Level 4
Go to solution

Hi Lusil

Change Smart Sync to Local on the Dropbox Preferences settings, and now I'm able to open the files. Thank you for your advice!

Lusil
Dropbox Staff
Go to solution

Awesome! Thanks for keeping me in the loop, @Miranda-info

If you have any other questions, you know where to find us. :sunglasses:

In the meantime, have a lovely day and week ahead!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Need more support?