Can't "Send via Transfer"

[TMech]

Help!  I previously sent files by selecting the "Send via transfer" tool when I right click a file.  Then followed the steps and copied the link into an email.

Now the "Send via transfer" option is missing altogether!  How do I re-enable this ASAP?  The files are to large to send any other way.

[Lusil]

Hey @TMech, thanks for checking in with us. 

At first, could you check if you see the option to Create transfer from the website? 

Could you also send me a screenshot (without any personal info) of what you do see when you right-click on a file or folder in your Dropbox folder?

Keep me posted!

[TMech · Accepted solution]

We can't check the website version, as my boss doesn't have her pw here... but I resolved the issue.  I'd like your comment though:

It worked when I moved the file into a sub-file - not a main file - on our sharepoint cloud.  I think it might have been a permission for access issue... as IT has to grant permission for  any user to get access to our main files... could that be?  That dropbox didnt have clearance?

Thanks!

[Lusil]

Glad to hear that you were able to resolve your concern, @TMech!

Out of curiosity, could you clarify what you mean when you mention that you had to move the file into a sub-file? Was the file outside of the Dropbox folder by any chance?

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[TMech]

It didn't matter if the file was in or out of the drop box folder, neither worked initially.

Ultimately it was the combination of being OUT of the dropbox folder but not alongside one of our main cloud files that worked.

Thanks for trying,  ~T

[Lusil]

Ah, I see, thanks for letting me know, @TMech. 

If anything else comes up, just give us a shout. In the meantime, have a lovely day ahead!