Can you spare 5 minutes to help us improve our online support experience? Get involved!




Can't "share" to dropbox from iPhone

Explorer | Level 3

So I'm on my iphone, iOS 12.4.1, iphone XS (but I've seen this on other phones). 

I view a photo or video in the Photos app.

I hit that "share" button, I'm not sure what you call it, the square with the arrow coming out of it. 

In that dialog I have one item selected. 

I tap the dropbox icon in the list of app options. 

I then get a dialogue with; and option message field, a 'save to' option to choose folder, and a "to email, name or group" option. There is a cancel button, and also a "post" button, but the post button is grey and inactive. 

Am I doing something wrong here? 

1 Reply

Re: Can't "share" to dropbox from iPhone


Hey there @Rolf r.4

Let's see what we can find on this!

Could you check if you see a "Save to Dropbox" option on the second row when you select the share option (which is the square with the arrow facing upwards)?

If you don't see it, swipe across the row to go to "More" and see if the option is toggled off. If it is, toggle it on and try again. 

Let me know what you find!

Community Moderator @ Dropbox

Heart Did this post help you? If so, please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Syncing and uploads

Have a question? Our Dropbox Community is here to help!

Post your question or search for an answer below.

Learn more about using the Community by reading our Community Guidelines.

Hi anonymous,

If you need more help you can log a ticket with our Support Team here (expected response time 24 hours), or contact us on Twitter or Facebook.

For more info on available support options, see this article.

If you found the answer to your question, please 'like' the post to say thanks to the user!

Can't "share" to dropbox from iPhone
1 Reply
Dropbox Design Research
Do you use Dropbox Paper?

If so, we're starting a design feedback group and we'd love for you to be a part of it. We have paid feedback opportunities - both in person and remotely - for English speaking users based in the US.

Interested? Take the short survey to let us know.

Take the survey
Who's talking
Top contributors to this post