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Can't receive a file back from a friend editing it

Explorer | Level 3

I shared a file with a friend to edit it. She has finished editing it and now all I get back from her is "Preview is limited." I only receive the first page of 376 pages. I have the basic plan and have liked you on twitter to add more space. It's getting frusterating not to be able to see the whole thing. She can pass the file from her computer to her husbands but not back to mine. 

Could it be that I'm using a different computer?

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Re: Can't receive a file back from a friend editing it

Dropboxer
Hey @MsYobho, while your file must be smaller than 8 MB for the preview to work, would you mind sending me a screenshot of the message you’re seeing on your end, just so as to make sure I have a clear picture the matter at hand (omitting personal info)? Please include it in your next post here if possible. Additionally, can you let me know of the file extension? 
 
Once I have these details, I’ll try to focus on that a bit closer & clear out any frustration caused as much as I can on my end. Thanks in advance for your time & efforts! 

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support

 

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Can't receive a file back from a friend editing it
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