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Can't set password for shared folder

Explorer | Level 4

Hi, I can't seem to set a password for shared folder.  The instructions say "Next to Link access, select Only people with the password from the dropdown menu."  I don't see this option or it is greyed out.  It says this is for "Dropbox Professional and Business customers".  I am a "Dropbox Business Advanced" member, see below.  Does that qualify?

2019-08-28 17_00_58-Files - Dropbox.png

2019-08-28 16_58_07-Dropbox.pngI am "Business Advanced" member

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5 Replies

Re: Can't set password for shared folder

Dropboxer

Hey there @Andy27,

You'll need to click the option "Folder settings" in the top left of the window shown in your first screenshot, and you'll need to toggle off the option for "Link restrictions". The folder seems to have been restricted from sharing links outside of the team.

If you're not able to change this setting yourself, then you may need to contact the team admin to change this for you, as the setting can be applied to individual folders or the account as a whole.

I hope that helps - Thanks!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Can't set password for shared folder

Explorer | Level 4

Thanks Daphne.  I tried it, but no change. See below.

2019-08-28 17_19_03-Files - Dropbox.png2019-08-28 17_22_57-Files - Dropbox.png

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Re: Can't set password for shared folder

Dropboxer

Hey @Andy27,

Have you tried deleting the shared link and creating a new one as the message in the screenshot prompts? If a setting was applied previously to restrict access to shared links and then removed at a later date, then you would need to recreate the link to "remove" that setting.

Let me know how it goes - Thanks!


Daphne
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https://dropbox.com/support


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Re: Can't set password for shared folder

Explorer | Level 4

Thanks Daphne, that did it!

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Re: Can't set password for shared folder

Dropboxer

I'm glad to hear that @Andy27!

If you have any other issues with this then feel free to give me a nudge here, I'm more than happy to help. grinning face with smiling eyes

Have a great day - thanks!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Can't set password for shared folder
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