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Can't use Dropbox Rewind

New member | Level 2

Hi everyone,

I need to roll back my entire Dropbox account. This article says I can do that with Rewind feature: "If you want to rewind your entire Dropbox account, click Rewind Dropbox on the right. "

However, I don't see it on my Dropbox page. Here is the screenshot: https://gyazo.com/54c9e7a8264ed1efc053efa3841693a8

The article also says "If you want to rewind a specific folder, open the desired folder and click Rewind this folder." I don't have that option in any folder either: https://gyazo.com/b1aa504f22aecc7470256a2c9c1c36e1

My Dropbox account is Basic which should be able to Rewind the account 30 days back: "Dropbox Basic and Plus accounts can recover any file edits or deletions made within the last 30 days".

I'd appreciate some help on this, thank you.

3 Replies

Re: Can't use Dropbox Rewind

Dropboxer
Hey there @wasteland_,
 
The Rewind feature is only available on Dropbox Plus and Dropbox Professional subscriptions, as mentioned in the article you linked for the Dropbox rewind feature. Since your account is a Dropbox Basic account, you don’t have access to this feature and would need to upgrade to use this. 
 
However, if you need assistance with rolling back your account, I would strongly recommend submitting a ticket with our Support team so they can assist you with this. 
 
Hope this helps clarify the matter - Thanks!



Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Can't use Dropbox Rewind

New member | Level 2

Thank you for clarifying this for me, Daphne.

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Re: Can't use Dropbox Rewind

Dropboxer
No problem @wasteland_, I’m happy to help. grinning face with smiling eyes
 
Have a great day ahead - Thanks!



Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Hi anonymous,

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Can't use Dropbox Rewind
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