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Can you help me delete some files from my phone and tablet?

New member | Level 2

I use Dropbox on my PC, ipad Air, iPhone 6. I add my files from my PC so I can access them remotely on the other devices. I always delete my old versions from the PC. However, the old files remain on the tablet & phone. When I try to delete them from the Apple products I get the message There was a problem deleting them and to try again. So I have a long list of outdated files listed on those devices. Nothing I do will remove them. How can I get them off the tablet & phone?

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Re: deleting files


Hello Judi,


Can you please uninstall the app from your iOS devices and reinstall it from the App Store ? This should fix the issue.


If you keep experiencing this, please go to and submit a ticket request so that our support team can investigate what is causing the issue.


Thank you!

Community Moderator @ Dropbox

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Can you help me delete some files from my phone and tablet?
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