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Cannot Save Changes Made to Xcel File Saved in DropBox Using iPad Pro 12.3.1 iOS

Level 3

I keep my financial budget in an Xcel spreadsheet that I update with changes each month. Recently I have begun experiencing issues trying to save updates to my file. All my files are “stored” in DropBox account (not on iPad); open files from Xcel app on iPad Pro 12.3.1 iOS, make changes, and either Xcel will crash, losing all my changes, or I’m told there is some problem, cannot save changes, save copy of file, or try again later). This is has been going on for weeks now. Microsoft seems to think it is an issue with DropBox. 

Everything worked as it should until just recently. I have updated the iOS on my iPad, and Xcel app is up-to-date. I don’t know if a recent update has affected how Xcel works with DropBox and/or whether I have settings that have “jumped off” some way. Have read some similar difficulties in forum. Some show “Solution”, but when I go into read WHAT the solution was, nothing useful is found there.

Can someone help with this issue please? What changed from an otherwise “well-oiled machine” of a record-keeping system?

3 Replies

Re: Cannot Save Changes Made to Xcel File Saved in DropBox Using iPad Pro 12.3.1 iOS

Dropboxer

Hey there @CyberAmazon54  - sorry to hear you're having issues with editing your Excel files on your iPad. 

At this point, can you forward me a screenshot of any error(s) you might be getting along with the exact steps you take so I can reproduce this on my end and see if I get the same result? 

Also, is this happening for your Excel files (spreadsheets), some or only one? Do they preview normally on our website? 

Any additional information will be much appreciated so feel free to include anything you think might be valuable to our investigation. 

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Cannot Save Changes Made to Xcel File Saved in DropBox Using iPad Pro 12.3.1 iOS

Level 3

Work around... saved to My Files (on iPad). Can edit/save with no problem. Save file to DropBox for posterity (just can’t edit file opened from DropBox)!

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Re: Cannot Save Changes Made to Xcel File Saved in DropBox Using iPad Pro 12.3.1 iOS

Dropboxer

This makes sense @CyberAmazon54 - thanks for the update!

Currently, there are two ways you can edit your Office documents in your Dropbox using the Microsoft Office apps:

1) While viewing a Microsoft Office file within the Dropbox mobile app, you'll see a new edit button that allows you to open your file directly in the appropriate Microsoft Office app for editing.
2) From the Microsoft Office app, you can connect your Dropbox in the Account tab and access your files directly from there.

Once you've finished your edits, you'll be able to save the file back to your Dropbox. If you don't already have the latest versions of the Dropbox and Office apps installed on your mobile device, please follow the steps in this help center article to get started:

https://help.dropbox.com/installs-integrations/mobile/edit-microsoft-office-files-mobile

I hope this helped to some extent!

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Cannot Save Changes Made to Xcel File Saved in DropBox Using iPad Pro 12.3.1 iOS
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