Cannot access Dropbox account via web

iam4uk · ‎06-18-2019

I am attempting to access my Dropbox account. I have tried Edge, Firefox, Chrome, and Vivaldi, and all give me the same message after accepting my correct login credentials:
"Oh hello. Sorry for this little hiccup."

Similarly, when I try to bypass the main screen and go straight to dropbox.com/account, I am greeted by an Error (500).

On the same computer, I can see my files and folders in the Windows 10 Dropbox app, but I must access via the Web to update the Account setting I want to update.

How do I get past this problem, which only started today?

Lusil · ‎06-18-2019

Hey everyone, thank you all for your reports!

The issue at hand should now be fixed and working as normal.

You can also verify this from our System Status page.

If anyone is still having issues though, please don’t hesitate to get in touch with our Support team and they’ll do their best to assist you.

Thank you for your diligence!

Lusil
Community Moderator @ Dropbox
dropbox.com/support

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View solution in original post

kmnyc · ‎06-18-2019

Hi There,

I can't access my account due to a constant "please refresh your page" prompt that doesn't seem to load the page. I had just uploaded files and then deleted a few others and now I can't access them. I tried opening in a new browser but that didn't work either, same issue.

I have delivery deadlines that I am under for a client. Is it possible to resolve this so I can get access to my files? Many thanks in advance for your time.

Best,

Kristin

strumjd · ‎06-18-2019

Getting a "hiccup" error when trying to access dropbox.com

dmacleo · ‎06-18-2019

having same issue.

started here in Maine about 1530 hrs so about 90 minutes ago.

djsroffel · ‎06-18-2019

I am having the same problem today as well. Everything was working fine until today.

M-Fish · ‎06-18-2019

I have the same Problem

Lusil · ‎06-18-2019

Hey peeps!

As a first step, could you please try refreshing the page and see if you’re able to navigate as normal through it?

If not, could you please try the following:

Access the website through another browser.
Ensure that you don’t have any third party apps running in your browser.
Use incognito/private browsing mode.
Clear the cache.

Let me know how it goes!

Lusil
Community Moderator @ Dropbox
dropbox.com/support

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Still stuck? Ask me a question!
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Wired · ‎06-18-2019

Looks like outages all over
https://downdetector.com/status/dropbox

lbohanan · ‎06-18-2019

This is the second time in about 3 weeks that this has happened to me. I have a DB Business account. Really a problem not being able to access work files.

gfullert · ‎06-18-2019

I am having the same problem. Tried different browsers, refreshing, etc, but can't access Dropbox via the web.

Greg

Cannot access Dropbox account via web

Cannot access Dropbox account via web

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