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Chrome Issues: No functionality

New member | Level 2

When I open a doc (Paper) in CHROME, I can't see the header nav, sidebar, or any sidebar comments. I also can't type or add comments. There is no issue when I open in SAFARI, so this is definitely a browser issue. I've updated to the latest version of Chrome, but that didn't fix the issue. Screenshots of both below. Any suggestions? Thanks!

NO FUNCTIONALITY IN CHROME...

Chrome.png

ALL GOOD IN SAFARI....

Safari.png

3 Replies

Re: Chrome Issues: No functionality

Dropboxer
Hey Sheryl (@sherylryan), can you try signing in once in Chrome on an incognito window (without any extensions running) & see if that amends the behavior? As an additional step, would you mind clearing your browser's cache & see if this does the trick for you this time? If you’re still getting the same results after trying my suggestions, please let me know in your next reply here, so as to get a better idea of what’s happening.
 
Once you find a bit of time to check back on how my pointers work for you, please do let me know of the outcome here & I’ll do my best to further advise on this discussion. Thanks!

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support

 

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Re: Chrome Issues: No functionality

New member | Level 2

@jane - You rock! When I opened the doc in an incognito browser, all the regular functionality was there. That didn't change anything in the regular browser window, but clearing my cache did. I'll let you know if the issue returns, but so far, this looks like the fix. Thank you ...for both the fix and the crazy fast response!!

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Re: Chrome Issues: No functionality

Dropboxer
Perfect Sheryl (@sherylryan); glad to hear that you got this squared away & I appreciate your prompt reply on our discussion here. 
 
We’re always just a message away in case you have further inquiries in the future, so don't hesitate to reach back out here at any time. Again, thanks for posting your question on our Community & I hope you have a lovely weekend ahead! 😊

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support

 

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Chrome Issues: No functionality
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