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Deleted and then restored - can't find files - except-Not Added yet

New member | Level 2

About a week ago, I was on my Samsung Note 5, I was trying to move my camera pictures to my Dropbox to then send to print. I did a huge selection in Gallery and shared via my Dropbox. Because the files took forever to upload on my phone, I aborted the process, but apparently some of the files still uploaded to my Dropbox. My Dropbox Basic became full (3.5 GB), so I started to delete and apparently I deleted an important folder with lots of important files. I didn't realize this until the next day. I did a restore on the multiple deleted files and the folder returned but the files/contents didn't return. 

When I do a search in the search bar for the files - they still appear in the search results in the old folder but it says  - Not added yet. 

 

Can someone please let me know how to add these back? Where are they located?

 

I tried to go into the events and then restore the files, but I tried to view the files from the day that they were deleted but I can not find them. 

 

Please help as this has vital information that needs to be restored. 

 

9 Replies

Re: Deleted and then restored - can't find files - except-Not Added yet

Super User II
Do you have enough quota to restore them ?

www.dropbox.com/account is a good place to check

 


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Re: Deleted and then restored - can't find files - except-Not Added yet

New member | Level 2

i have recently went into my Windows Explorer and deleted the photos that I was causing me to go over my qutoa from Dropbox.com so I have ample room now. I just don't know where to find the files and how to restore them. 

 

I am still awaiting a resolution. 

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Re: Deleted and then restored - can't find files - except-Not Added yet

Super User II
Have you checked the quota though online?

And you may want to try and redo the restore, or, log a ticket via http://bit.ly/cm-support. Replies will take a few days, longer if you are free, and can be tracked at http://dropbox.zendesk.com

 


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Re: Deleted and then restored - can't find files - except-Not Added yet

New member | Level 2
Yes. I looked at the quota on dropbox.com , on my phone app, and in Windows Explorer and they are all the same - all well below the quota threshold.
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Re: Deleted and then restored - can't find files - except-Not Added yet

Super User II
You need to do as I suggested then and log a ticket or try and recover again.

 


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Re: Deleted and then restored - can't find files - except-Not Added yet

New member | Level 2

i just don't know why I'm still seeing them, in the file folder if they are permantely deleted (I want them to be restored). I just don't know where to find them so that I can restore them. I have tried following the steps of restoring events but I can't find the files.

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Re: Deleted and then restored - can't find files - except-Not Added yet

Super User II

Hang on. You've never mentioned before that they are permanently deleted. That makes a HUGE difference.

 

If they are PERMANENTLY deleted then the clue is in the name - they are removed and unrecoverable as they are permanently deleted. Regardless of who you ask it is not possible to restore those files now.


 


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can't view my restored files

New member | Level 2

Hello, I followed the instructions to restore some deleted files, but now when I search dropbox the files don't show up.

Please advise, thank you so much

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Re: can't view my restored files

Dropboxer

Thanks for reaching out to us here @labswift!

To check that the files were correctly restored in your account, can you please check the restoration is showing in your Events page?

Do you still see the files showing within your Deleted files page?

Let me know what you find and we can take it from there - thanks!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Deleted and then restored - can't find files - except-Not Added yet
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