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Re: Deleted files but it still says I have no space

New member | Level 2

I PAY for DropBox PRO.

 

I too am having this problem..

 

I delete large files. The files and folders ARE NOT SHARED.

 

Then I permently delete them, Then I empy the cache. Then I shut down DropBox. 

 

I opened it back up.

 

NOTHING. No spaced opened up.

 

So I then deleted DropBox from my iPhone and iPad.

 

Still nothing.

 

I am at a total loss. This product is Bad News. Very Very disapointed.

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Re: Deleted files but it still says I have no space

New member | Level 2
No - I did NOT get my space immediately back.
And I did perfectly deleted them.
Im a paying user and really disappointed. What a waste of money.
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Re: Deleted files but it still says I have no space

New member | Level 2
Tried that too.

And it did NOT work for me.

Bad Business DropBox.
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Re: Deleted files but it still says I have no space

New member | Level 2

Yes - DropBox will lose Business.

 

Especially since Amazon Prime now has a service where you can store UNLIMITED Photos and home videos.

 

And I pay for DropBox and deal with this idiotic crap. Many many lost hours today dealing with this issue, to no avail.



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Re: Deleted files but it still says I have no space

New member | Level 2
Tried this too.

Did not work for me.
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Re: Deleted files but it still says I have no space

New member | Level 2
This is NOT working for me. Im on a macOS Sierra. I tried quitting the desktop.

Nada. Nothing. Did Not work. Still no space cleared up.
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Re: Deleted files but it still says I have no space

New member | Level 2

Same with me!!!

delted files, removed shared folders, emptied cash and no space is freed!!!!

Amazing that this is a 'dropbox community' site and they keep fooling us since 2015 on this issue.

Pretending everything has been said and that basically we're dumb and do not understand 'shared folders recreate space'.

I followed all procedures according to their site and no change.

In any case I have deleted nonshared folders and here too, no change.

Business' dirty little secrets and practices....

 

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Re: Deleted files but it still says I have no space

Collaborator | Level 9

You must leave any shared-folders; you must have enough space in your hard drive and enough space in your DB account.

 

Shared-folders can act like a baloon, filling your account even as you delete files of your own.

 

You can use Selective Sync to keep files in DB account but not on your hard drive.

 

Please read earlier entries in this thread.

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Re: Deleted files but it still says I have no space

Collaborator | Level 9
pancho1, Go Here: https://www.dropbox.com/account/personal
and post a screenshot or type in results for your Reply to this post.
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Re: Deleted files but it still says I have no space

Explorer | Level 4

It sucks that so many people are having trouble with this. This is what I did and it worked for me. 

First, I logged our all my devlices. Made sure all the apps are logged off as well. I have two iPads, two iMacs, two iPhones. It was a pain and follow this to the end. After making sure everything is logged out and not connected to the dropbox server I then logged in with safari. once there, I proceeded to delete unwanted files then folders. then proceeded to "perminatly delete" the same files then folders. Right away it appeaerd not to work. wait for it. to make sure all the unwanted files and folders were gone, on both iMacs, I deleted the files and folderes BEFORE re-connecting to the dropbox seerver with the app. 

 

I know, its a pain the the butt...

I hope this helps you...

Mykgio

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Deleted files but it still says I have no space
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