Announcements
Do you have an idea for Dropbox Paper? Share it with us here!

default

no

Highlighted

Deleted files indexing extremely slow

Helpful | Level 5

Hi,

Several days ago I deleted a folder, and after that Dropbox is sincyng (indexing) at an extremely slow rate, about 10,000 files per day. The folder contained over 2,000,000 files, so at this rate it will take forever. What can I do to speed up the process (apart from allowing unlimited bandwidth, which I already did)?

Thanks,

Serafin

3 Replies

Re: Deleted files indexing extremely slow

Super User II

Dropbox doesnt actually play well at over 300,000 files so I think the database may have become corrupt. 

If i'm honest I'd say you need to trash the current settings and rebuild the databases again from scratch. You can do that by unlinking, reinstalling to the newest version of the app and relinking. 


 


PenguinPenguin - Penguin - Penguin - Penguin


Heart Did this post help you? If so please mark it for some Kudos below. 


White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


Arrows Counter Clock Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Reply
Loading...

Re: Deleted files indexing extremely slow

Helpful | Level 5

Hi Mark,

Thanks for your message.

I already tried that.

I unlinked my computer and tried to delete that folder via browser, but it said too many files. So I tried to delete its content in batches, but wouldn't let me open it either, it'd simply said "There was a problem completing this request". I tried different browsers, clearing my cache, going incognito... but nothing :-/

Reply
Loading...

Re: Deleted files indexing extremely slow

Dropboxer

Hi @serafinalvarez, I'm going to mark this discussion as "Closed", as I can see that you've actively worked on that with Jay under this thread & you're currently discussing that with our team specialists on your open email correspondence. Cheers! 

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support

 

Heart Did this post help you? If so please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...
Syncing and uploads

Have a question? Our Dropbox Community is here to help!

Post your question or search for an answer below.


Learn more about using the Community by reading our Community Guidelines.


Hi anonymous,

If you need more help you can log a ticket with our Support Team here (expected response time 24 hours), or contact us on Twitter or Facebook.

For more info on available support options, see this article.

If you found the answer to your question, please 'like' the post to say thanks to the user!

Deleted files indexing extremely slow
530 Views
3 Replies
1 Like
Looking for Dropbox Paper users
Do you use Dropbox Paper?

If so, we're starting a design feedback group and we'd love for you to be a part of it. We have paid feedback opportunities - both in person and remotely - for English speaking users based in the US.

Interested? Take the short survey to let us know.

Take the survey
Who's talking
Top contributors to this post