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Desktop app is stuck showing files are being uploaded, downloaded or indexed. What can I do?

New member | Level 2

Right now, I have well over 100,000 files on dropbox, using about 1.4 TB of the 3 TB available. My problem is, that almost everything gets synchronized, but just before the end the synchronization seems to stop and won't quite finish some tasks (see screenshot):Dropbox_Problem.jpg

Translation:
DSC_5139.jpg is being indexed
17 files are being uploaded
DSC_5139.jp is being downloaded

If I add or remove files, they will get synchronized, however, what is shown in the picture above will remain. I've restarted dropbox, restarted my PC, even disconnected dropbox and reconnected it again. Interestingly, after disconnecting my dropbox and reconnecting it, the problem remained, but the tasks left undone were different.

So now I've run out of ideas and would really appreciate some help to get that green tick back.

1 Reply

Re: Dropbox does not finish some tasks

Dropboxer

Hey @Cylon_X, I hope you're well today!

Can you just take a look at the steps I posted here to see if that does the trick?

You might need to give the app a short amount of time to apply the changes before you notice any change in the sync status.

Let me know how it goes!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Desktop app is stuck showing files are being uploaded, downloaded or indexed. What can I do?
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