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Difference between Windows 10 app and desktop app

New member | Level 2

My Galaxy S10 uploads pics that I take with the phone. My laptop shows the same pics but the S10 does not show all of the pics on the laptop. I had the same issue when I got the laptop and had a Galaxy S7. The laptop wouldn't show the same pics as the S7. I uninstalled and reinstalled it several times and finally got it to work but that's not working this time. Plus I'm really not sure just how I did eventually get it to work. 

Thank you


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Re: Difference between Windows 10 app and desktop app

Hi there @wire51
As a first step, could you please ensure that you’re looking at the same account on your mobile and computer device? You can see this by checking the email address that’s associated with the account you’re logged in on each platform:
If it’s the same account, could you please send me a screenshot (without personal info) of what the Dropbox icon that’s next to your computer’s clock reads when you click on it? 
Thanks in advance!

Community Moderator @ Dropbox

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Difference between Windows 10 app and desktop app
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