Announcements
Known issues updated. Learn more

default

yes

Re: Cannot download files on Windows 10 PC

Explorer | Level 4

Yes that's what I have been trying to do through both web browsers I use, Chrome and Edge. The result is still the same however on chrome if i wait long enough and it fails I can resume it which will download another MB or so then it gets stuck again. 

Reply
Loading...
Highlighted

File Downloads really slow and failing

Explorer | Level 4

Been sent some photos to download and the downloads are horribly slow and then fails. Also some of the photos won't show in preview when I click on them in the folder. The same is happening to photos in other folders that I have previewed and downloaded fine before. Anyone else experiencing the same problem?

Tags (2)
Reply
Loading...

Re: File Downloads really slow and failing

Dropboxer
Hey there @TroveCartoons,
 
Could you please just try using another browser to see if the issue persists there too? Also, please try using an incognito/private window to rule out any browser extensions that may be having an affect on the behaviour.
 
As a last step, if you see no improvement with the above steps, please try clearing your browser’s cache and trying again to download and preview your files.
 
Finally, if you could let me know the file type you are trying to preview, just to rule out the possibility that the file type may not be a supported file type for previews?
 
Let me know what you find - Thanks!



Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! 

Reply
Loading...

Re: File Downloads really slow and failing

Explorer | Level 4

It has to be something on the Dropbox side as I tried different browsers and same issue with slow downloads and eventually failing. I am downloading JPG files so they should be able to be previewed before downloading without issues. The fact that it is also happening to previous received JPG files means something is wrong. Tried accessing from another computer and still same problems.

The pain is, I can't download all JPG files in one go, which is download all to a zip file, because download fails (chrome says network error) and when I hit retry/resume the download says it is finished and gives me an incomplete folder. I can confirm that I was attempting to download on chrome in incognito mode. I have to download the JPG files one at a time as when I hit retry it continues and will eventually download, but unacceptably slow.

Definitely nothing wrong with my internet as I was able to download a 1gb file from GoogleDrive within 2 minutes but is taking 5-10+ minutes to download a 3mb JPG file from Dropbox at the moment.

Please look into this. I am from the UK by the way.

Thanks

Reply
Loading...

Re: File Downloads really slow and failing

Dropboxer
Hey there @TroveCartoons,
 
To look into this a little further, I’d like to move over to our Support channel. Would you mind if I reach out to the email address associated with your Community profile?
 
Otherwise, if you’ve already submitted a Support ticket with our team, please feel free to let me know the ticket reference number (eg. #1234567) and I can follow up there with the info you’ve provided here.
 
Let me know - Cheers!



Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! 

Reply
Loading...

Re: File Downloads really slow and failing

Explorer | Level 4

Yes please. I havn't opened a ticket yet because I thought this issue would of been resolved by now. Thanks

Reply
Loading...

Re: File Downloads really slow and failing

Dropboxer
I’ve reached out to your email @TroveCartoons, please check your inbox at your earliest convenience. 
 
Please let us know in reply to the email that you received this communication - Cheers!



Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! 

Reply
Loading...

Re: Cannot download files on Windows 10 PC

Dropboxer
 
Would you all mind trying the steps mentioned previously in this thread here and letting me know if they see any difference in the behaviour you’re seeing regarding downloads?
 
Let me know what you find - Cheers!



Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! 

Reply
Loading...

Re: File Downloads really slow and failing

Explorer | Level 4

Received and replied to it. Thanks

Reply
Loading...

Re: Cannot download files on Windows 10 PC

Explorer | Level 4

Hi there. This is the exact issue I am having trying to download JPG files which I already created a thread for. Thank god I am not the only one. I already got a support case open so hopefully this can get looked at and resolved soon.

Reply
Loading...
Syncing and uploads

Have a question? Our Dropbox Community is here to help!

Post your question or search for an answer below.


Learn more about using the Community by reading our Community Guidelines.


Hi anonymous,

If you need more help you can log a ticket with our Support Team here (expected response time 24 hours), or contact us on Twitter or Facebook.

For more info on available support options, see this article.

If you found the answer to your question, please 'like' the post to say thanks to the user!

Downloading from the website is very slow and fails before completing, what can I do?
822 Views
45 Replies
8 Likes
Solved! : See solution