Downloading zip folder creates duplicate but empty folders

[deeuu]

Hi,

When downloading a zip folder (via both the browser and Python SDK), the resulting folder contains both the correct sub-folders and files, but also a duplicate of the parent folder where all sub-folders are lowercased and empty, e.g. If I zip a folder called 'FOLDER', I get:

FOLDER (correct)

  / SUBFOLDER (correct)

    / FILE (correct)

folder (shouldn't be here)

  / subfolder (shouldn't be here and has no children)

I think this is related to this issue

Any thoughts?

Thank you

[Philminh]

I just tried with a windows 10 computer and its default zip extraction and it works (no duplication)

Sure you can reach me at my dropbox email.

[Daphne]

Hey @Philminh, just following up here!

I've reached out to the email linked with your Community profile. Please just check your inbox when you have a moment and we can take it from there.

Thanks!

[Rombout V.]

I had the same issue quite a while back. Eventuelly we found out it was the app called BetterZip i used for unzipping. If you use Keka or Unarchive Utility i wont happen.

What app did you use for the Zip extraction? I dont believe i saw you guys talk about that