Drop box no longer option for attachments on my iPad using Apple mail

[Dan36]

I am using an iPad and running iOS 12.4.3 and Dropbox version 166.2.8. I saw the Dropbox icon fade to black and do its update/cleaning but after this I am no longer able to find access to Dropbox files to use for attachments in mail. I have checked the file app and Dropbox does not appear as an option. Thanks for your help

[Walter · Accepted solution]

Hi Dan; how are you today?

It sounds like Dropbox has not been set as a location in the Files app. Can you please open the Files app on your device and press ‘edit’? Under locations you should see all available locations with Dropbox toggle off. Please switch this on and press 'done'.

After this is done then, please try again. You should see the functionality has been restored.

Keep me posted and welcome to the Community @Dan36! 

[Dan36]

Thanks Walter for getting back to me so quickly and with the perfect solution.  I have made note and am good to go. Best

[Walter]

Glad to hear this helped Dan!

If you ever come up with a Dropbox question in the future, feel free to let us know; we're always a post away 

Have a great rest of your day! 

[J4Gallagher]

Hi There, I use an iPad Pro for business continually but I for some considerable time now I have several problems using Drop Box as follows (this has been the situation for the past 12 months on iPad OS and now also on the very latest release of IPad OS released this week) :-

1. I cannot attach a file in Drop Box in the apple iOS mail app. I can access Drop Box from the files app but not the mail app.
2. I cannot export a file from Drop Box to the Blue Beam Revu App. It does not show as an option when I try to export.
3. I cannot save a file which is attached to an email in the apple mail app to Drop Box. The Drop Box window which appears to allow me to select a location within Drop Box to save the file disappears very quickly while in the process of saving the file.
4. I can access Drop Box from the files app.

This is making the use of Drop Box for my work impossible.

Kindest Regards

Jim Gallagher

Please advise what the solutions to these problems are

[Walter]

Hi @J4Gallagher; thanks for joining our discussion here and sorry to hear you're having issues with attaching or exporting files from and to some 3rd party apps you're using on your iPad. 

I'll be glad to look into this with account and device specific information so please let me know if you'd like me to reach out via email using the address that's linked to your profile here on our Community. 

While at it, have you tried re-installing all of the affected apps on your iPad and also ensured that Dropbox is enabled as a location within your Files app? 

Please keep me posted Jim! 

[J4Gallagher]

Hi Walter,

Many thanks for coming back to me on this matter. I have indeed deleted and re-installed the apps in question.

Can you please reach out via email using the email address linked to this account as you suggest.

Kindest Regards

Jim Gallagher

[Walter]

Thanks for your cooperation Jim!

I just sent you a brief message so we can investigate further.

Whenever you get the chance, please take a look at your inbox and we'll take it from there.