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Dropbox Account deleted

New member | Level 2

Hi,

I've just found out that my personal Dropbox account got deleted.

I read that Dropbox does not delete files until after 30-60 days. 

Could you please help me recover files in my personal account? 

 

Thank you so much,

Nina

5 Replies

Re: Dropbox Account deleted

Collaborator | Level 10
Did your Dropbox account itself get deleted or all of the files/folders within your account were deleted?
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Re: Dropbox Account deleted

New member | Level 2

Hi,

Thank you for your reply! 

My account, according to the email I received, had been deleted/closed. However, I just managed to log into it anyway and access some files.

Does this mean my account won't get deleted now?  I'm just trying to make sure I don't lose it... 

thank you! slightly smiling face

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Re: Dropbox Account deleted

Super User II

If you've signed into your account, it will not be deleted. It's no longer an inactive account.

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Re: Dropbox Account deleted

Collaborator | Level 10
“What does inactive mean?
Dropbox determines inactive accounts by looking at sign-ins, file shares, and file activity (adding, editing, or deleting) on any of our platforms (Dropbox or Paper) over the last 12 months. If you have signed in on one of our platforms, or had any file activity on them at any point within the previous 12 months, then your account is considered active.“

https://help.dropbox.com/security/email-about-inactive-account
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Re: Dropbox Account deleted

New member | Level 2

Ok, thank you! I was just checking, that message of deactivation scared me, but I guess it was a mistake slightly smiling face 

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Dropbox Account deleted
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