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Dropbox Not Full on Other End, but Full on Mine

New member | Level 2

Hi.  I had a project collaborator send me a link to their Dropbox so that I could upload some files for a project.  I downloaded Dropbox to my computer, then uploaded the files to the folder in my colleage's Dropbox.  Then Dropbox told me that the fileupload could not be completed because my Dropbox is full.  My upload was 60 GB and Dropbox tells me I only have 2 GB of storage.  My colleague, however, assures me that there is far more than enough space in her dropbox and that the files should be easily uploaded.  However, I still see the message that my Dropbox is full.  Is this an issue where I need to sign in with my colleague's account to get access to that extra storage space?  Is my free account limited to 2GB even if my colleague sends me a link to an account with much more space?

3 Replies

Re: Dropbox Not Full on Other End, but Full on Mine

Dropboxer

Hey there @MattW12 - how are you today?

At first, note that shared folders count towards each member's account quota - you can read more about this here: https://help.dropbox.com/accounts-billing/space-storage/storage-space

Your Dropbox quota is calculated based on the total contents of your Dropbox, which includes shared folders. A Dropbox account can't sync more than its quota, so a 2 GB account can't sync more than 2 GB, including the space taken up by shared folders. Because every member of a shared folder can add and modify the files in the shared folder, the shared folder takes up space in each member's account. This policy exists to prevent people from giving themselves unlimited space by stacking Basic accounts and shared folders.

If you'd like to share a folder without impacting your own quota, you can ask your collaborator to share a link to the folder, instead which allows users to view or download a one-way, read-only copy of the folder. You can read about this on our Help Center here:

https://www.dropbox.com/help/files-folders/view-only-access

If you'd like to upload files to her Dropbox account directly without impacting your own quota, you can have her send a file request which enables a requester to have files uploaded to their Dropbox account by other individuals. You can read about this on our Help Center here: https://www.dropbox.com/help/files-folders/create-file-request

Moreover, if you need to remove a shared folder from your account without affecting other members, you can remove your access to it. Please see our Help Center for instructions:

https://www.dropbox.com/help/files-folders/unshare-folder

Finally, if you are interested in sharing a quota pool between multiple users, we do have a Dropbox Business subscription and you can read more about Dropbox Business on our website here: https://www.dropbox.com/business 

I hope this clarifies matters to you and I remain at your disposal if you have any follow-up questions. 

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Dropbox Not Full on Other End, but Full on Mine

New member | Level 2

Thanks Walter.  We can try the file request option, but "read only" doesn't make a lot of sense in my case.  I will be sending video and photos (.mp4 and .jpg).  Are you saying that Adobe Photoshop or Adobe Premiere will not be able to open the files for editing?

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Re: Dropbox Not Full on Other End, but Full on Mine

Dropboxer

Of course you will be able to download and edit those files via a shared link Matt. Just note that you'll then need to upload them back to the other end's account via a File Request they'd need to have opened from their end (as they're the ones with the quota to accommodate them in their account).

Let me know how it goes!

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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