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Dropbox desktop app syncing 400,000+ files

New member | Level 2

Hi there -- 

I use the dropbox application on both my imac and my macbook laptop. I primarily use the two to transfer smart previews (i.e. lightroom) catalogs back and forth. 

Last week - they stopped synching fully and I would import a catalog on my macbook to find that a random amount of smart previews were missing. 

So - upon talking to support, I did a few things to try to correct the program, biggest being unlinking and relinking dropbox on my imac. 

NOW - upon relinking two days ago, the application starting synching 400,000+ files. It's not stuck, it's moving - but slowly - at this rate it would literally take 35 days to complete. 

I depend on dropbox for my workflow and would appreciate any guidance, etc as to fixing this.  

Thanks in advance! 

 

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Re: Dropbox synching 400,000+ files

Dropboxer

Hi @bootcraft. Thanks for joining and sharing your issue. 

Found the ticket you have with us associated with your chat. Unlinking relinking is a step that helps, however after this step is taken, all the files are being re-synced.Arrows Counter Clock

gear What you can do at this point is: 

  • Speed up your Dropbox desktop app
  • Remove the sleepmode from your computer to help it sync without interruptions over the night. 
  • Make sure you are using Selective Sync or Smart Sync to help your Dropbox desktop app process  this large amount of files faster. 
  • Terminate any other cloud services that might be syncing at the same time.

Hope you are up to date soon. White check mark Have a nice week! Coffee

 


Fiona
Community Moderator @ Dropbox
https://dropbox.com/support


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Dropbox desktop app syncing 400,000+ files
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